Horrible service

I cancelled my Rain subscription on 25 July 2025 and requested a refund because I no longer needed the service. Not only did they refuse to refund me, but on 1 August 2025, they debited my account again after I had already cancelled.

I’ve been sent from pillar to post, with no accountability or resolution. I made it clear I no longer wanted their service due to the poor quality I barely have internet connection at home, and the experience has been nothing short of frustrating.

Instead of assisting me, they continue to ignore my cancellation request and push me to keep using a service I no longer want and that barely works. This is completely unacceptable.

I’m warning others to think twice before signing up with Rain. Their customer service is appalling, and they clearly don’t value transparency or respect for consumers. I will be taking this further with ICASA and consumer protection authorities.