KM
Karabo M
1 reviews | Active since May 2025
07 May 2025, 23:40
Horrible service
***6
Where do I even begin,
I have been with rain since 2019 and believe you me , I have never encountered any issues until recent .
I ungraded to the 5g router little did I one that was a start of my problems and endless lies and consistent ****gery on my account debiting my account for ****** 5 months !!!! With a router that do not work and no ****** service..in just less than 3months the router stopped working and everyday ? Each call it was just lies piling up ..no promises met .
No technician , no logistics has ever contacted me or come to my address to collect the damn Thing or refund me .
As of late a whole 569 which was never in agreement was debited ..again for no service .
That is ********ity and you guys have no right to do any of this .
You have no shame or sympathy whatsoever for your clients and as far as I’m concerned are ****ming through this whole process.
I want my refund and nothing to do with you .
I will be reporting this further .
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
08 May 2025, 07:36Hi Karabo,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection, refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection, refund query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply08 May 2025, 07:36
Official
Hi Karabo,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection, refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection, refund query and will be in touch with you to assist further.
Thank you.
rain.
Rain's replyOfficial
08 May 2025, 07:37Hi Karabo,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection, refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection, refund query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply08 May 2025, 07:37
Official
Hi Karabo,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection, refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection, refund query and will be in touch with you to assist further.
Thank you.
rain.
KM
Karabo M's updateReviewer Update
16 May 2025, 11:56Hi thanks for calling, the router was collected on Monday the 12th of may . I called to report that and was told the billing department will be contacting me and processing the refund, I am still waiting for my refund . Please urgently look into this .
KM
Karabo M's update16 May 2025, 11:56
Reviewer Update
Hi thanks for calling, the router was collected on Monday the 12th of may . I called to report that and was told the billing department will be contacting me and processing the refund, I am still waiting for my refund . Please urgently look into this .
KM
Karabo M's updateReviewer Update
16 May 2025, 11:57R1710 to be exact.
KM
Karabo M's update16 May 2025, 11:57
Reviewer Update
R1710 to be exact.
KM
Karabo M's updateReviewer Update
21 May 2025, 14:45I AM STILL WAITING. you know what’s frustrating is that never have I ever missed a payment with your guys for 5whole years - it’s easy for you guys to debit me but can’t refund me even after you have collected what belongs to you . Can I get my refund please ! This is totally unacceptable and inconveniencing.
KM
Karabo M's update21 May 2025, 14:45
Reviewer Update
I AM STILL WAITING. you know what’s frustrating is that never have I ever missed a payment with your guys for 5whole years - it’s easy for you guys to debit me but can’t refund me even after you have collected what belongs to you . Can I get my refund please ! This is totally unacceptable and inconveniencing.
KM
Karabo M's updateReviewer Update
22 May 2025, 11:13REFERENCE NUMBER ***4
I called you guys since the 9th of January immediately after your router stopped working, with both the SIM cards you sent to me being numbers *** and ***
This was the last reference number I was given by an agent named Nwabisa Ncusane
Every single agent , Sara , Anne , John that I have spoken to , saw every single reference of my complains since JANUARY under this reference number or my number which is *** ****
As of late when I even log in on my account with rain I do not even see all the billed invoices since 2020 . You guys have supringle removed them and left the recent ones !
What you guys are trying to do is spin this and I will not allow you guys . I want my money. I want those recordings of every call I made to you guys .. every call is recorded for security and quality purposes and you will pull that out and fix this with a sound resolution or we can take it to court . I want my money .
KM
Karabo M's update22 May 2025, 11:13
Reviewer Update
REFERENCE NUMBER ***4
I called you guys since the 9th of January immediately after your router stopped working, with both the SIM cards you sent to me being numbers *** and ***
This was the last reference number I was given by an agent named Nwabisa Ncusane
Every single agent , Sara , Anne , John that I have spoken to , saw every single reference of my complains since JANUARY under this reference number or my number which is *** ****
As of late when I even log in on my account with rain I do not even see all the billed invoices since 2020 . You guys have supringle removed them and left the recent ones !
What you guys are trying to do is spin this and I will not allow you guys . I want my money. I want those recordings of every call I made to you guys .. every call is recorded for security and quality purposes and you will pull that out and fix this with a sound resolution or we can take it to court . I want my money .
KM
Karabo M's updateReviewer Update
31 May 2025, 09:02Thank you
Can you please remove my card on file . Because I see on the site there’s still an upcoming billing on the 1st of June But my services are disconnected and cancelled .
Can you please remove my card on file . Because I see on the site there’s still an upcoming billing on the 1st of June But my services are disconnected and cancelled .
KM
Karabo M's update31 May 2025, 09:02
Reviewer Update
Thank you
Can you please remove my card on file . Because I see on the site there’s still an upcoming billing on the 1st of June But my services are disconnected and cancelled .
Can you please remove my card on file . Because I see on the site there’s still an upcoming billing on the 1st of June But my services are disconnected and cancelled .