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Xolani S

1 reviews | Active since Nov 2019

16 Jan 2021, 05:41

Horrible service

On the 11th January 2021 I settled my outstanding balance of R347 after not being able to continue with my subscription last year after losing my job. On the 12th I purchased a new uncapped SIM and it was delivered on the 13th only to not get it activated 5 hours later after delivery, even after logging numerous calls online! An agent called and was cut off before I could explain my problem, the agent never called back. On the 14thi got a new SIM delivered and the same transpired, tried to activate it myself online, I failed and again, logged a query online with them but then no one even attempted to call me. Even though I got confirmation mails about all my calls logged. Fast forward, today its Saturday and STILL, my 2nd SIM is still NOT activated! It's really sickening service at the time when we can't really move around and worse, I don't know where to call their offices or customer care! I'm still awaiting my SIM to be activated!

0
Replies (3)
Rain
Rain's reply16 Jan 2021, 07:59
Official
Good morning Xolani 

I trust you are well

I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa

XS
Xolani S's update17 Jan 2021, 07:21
Reviewer Update
I am still awaiting a call, what is causing the hold up? I need internet, i purchased internet now Im being given the run around? A whole 6 days of incompetence ?? Is it because im black and had it been the opposite race things would have been sped up? Please advise what is happening??
XS
Xolani S's update17 Jan 2021, 14:06
Reviewer Update
And im still awaiting a call from Neo and her supervisor Veronica, its now more than 3 hours since i was told will get a response. Appalling service AGAIN! I was called at 09:04 Sunday 17 Jan, i was told i will have this rectified in 2 hours, nothing transpired instead i was called again aroun 11 to say it will be sorted or i will get called again in 2 hours, nobody has called and again have submitted another request. What that **** must happen!!??