Horrible Rain experience

I have been with Rain for over 5 years, but from August 2025, I started having connectivity issues with my 5G router. When I called their helpline, I got no joy out of them. I told them that the problem is with the router because it was old. It's the router I got when I first signed with them 5 years ago. They kept promising that they will send someone to come check if the problem is with the router, but that never happened.

I eventually decided to call them and cancell my subscription to them. The agent I spoke to in the cancelation department, agreed with me that the problem was with the router. He convinced me to stay on with them. He convin ed me to do an upgrade so that I can get the new router. He promised to give me discounts on my subscription for the next three months. He said I will pay around R500 by 1 September, instead of the full R849. I would then get R160 discounts for the months of October and November. I was shocked to receive a bill of over R900 on 1 September. I phoned the helpline to query the amount. No one was able to help me. I canceled my subscription with them on 2 September. The cancelation system only allows me to book the cancelation for the end of September. I called them to cancel the subscription immediately, because I don't want to wait until the end of September. They've been promising to send someone to come collect the router, and the cancelation to be done immediately, but, nothing has happened. They want to delay the cancelation until the end of September, so that they can make me pay for the September subscription. I am not going to pay for something that I am not using. The router has been off since 2 September. I have put it in a box, for them to collect. On top of that, my service was suspended by them bcause I refuse to pay until someone calls me to sort outthe bill that I received, because that is no what I was promised to pay. Their customer service is so horrible. They never get ba k to me. They keep promising me that someone will get back to me, but no oneever comes back to me.