Horrible Network in Katlehong and *****ulent double debiting

1. Rain network is down for more than 4+ hours per day in Katlehong. In December, it was down more than 8 hours per day. I am giving it a 2 rating instead of a 1 rating because they do call back after each complaint. However, calls don't usually resolve the problems experienced with their network. Whenever it rains, the network becomes worse. 2. Double billing - Just before I purchased Rain new package, I made sure that I settled the old account and requested that the settled simcard must be terminated. Their agent said the old simcard will be terminated. To my surprise, Rain continued to double debit my account. When I queried the double payment for the 3rd time, that's only when they started terminating the old sim. They however refuse to credit my account with the amount equivalent to the difference of double payments made over a period of 4 months. I need my account credited with+/-R2000 that was incorrectly debited.