MM
Mthokozisi M
1 reviews | Active since Sept 2020
03 Sept 2025, 19:45
Horrible network coverage
Worst network I’ve experienced…I’ve been calling for 4 days now and no answer, all I received was an email stating that an agent will call me back which never happens. Everyday from 5pm till 10pm the network dips with no explanation at all, that time I pay the full amount of 825
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
04 Sept 2025, 09:29Hi Mthokozisi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply04 Sept 2025, 09:29
Official
Hi Mthokozisi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MM
Mthokozisi M's updateReviewer Update
07 Sept 2025, 21:33The lies that come from Rain is unbelievable…first they stated on the 4th of September that they’d be in touch with me, then when asked at the turnaround time they stated that it takes 24 to 72hrs (that’s the response received on the 5th of September) but the network has gone from bad to worse with not even a whisper on what the issue might be and the possible solution to the issue faced…yet full yet full fees were paid for
MM
Mthokozisi M's update07 Sept 2025, 21:33
Reviewer Update
The lies that come from Rain is unbelievable…first they stated on the 4th of September that they’d be in touch with me, then when asked at the turnaround time they stated that it takes 24 to 72hrs (that’s the response received on the 5th of September) but the network has gone from bad to worse with not even a whisper on what the issue might be and the possible solution to the issue faced…yet full yet full fees were paid for
MM
Mthokozisi M's updateReviewer Update
08 Sept 2025, 20:30You stated that technicians would be deployed today to fix the issue…what is the status? Also it’s strange that the tower is down everyday from 5pm and returns back to normal at 10pm
MM
Mthokozisi M's update08 Sept 2025, 20:30
Reviewer Update
You stated that technicians would be deployed today to fix the issue…what is the status? Also it’s strange that the tower is down everyday from 5pm and returns back to normal at 10pm
MM
Mthokozisi M's updateReviewer Update
10 Sept 2025, 18:22Good day…The solution only worked for a day, today we back at square one
MM
Mthokozisi M's update10 Sept 2025, 18:22
Reviewer Update
Good day…The solution only worked for a day, today we back at square one
MM
Mthokozisi M's updateReviewer Update
11 Sept 2025, 19:14Kindly help me understand how is it a power issue when the network drops everyday from 5pm till 22:00 but for the entire it’s perfectly fine and when it does comeback then the speed and quality is horrible? This past weekend nothing worked, so if that tower is giving you so much issues then what’s the other solution cause I’m diligent with my payment but you’re failing me with the connectivity
MM
Mthokozisi M's update11 Sept 2025, 19:14
Reviewer Update
Kindly help me understand how is it a power issue when the network drops everyday from 5pm till 22:00 but for the entire it’s perfectly fine and when it does comeback then the speed and quality is horrible? This past weekend nothing worked, so if that tower is giving you so much issues then what’s the other solution cause I’m diligent with my payment but you’re failing me with the connectivity
MM
Mthokozisi M's updateReviewer Update
12 Sept 2025, 17:36Thank you…I’ll monitor the performance and revert back
MM
Mthokozisi M's update12 Sept 2025, 17:36
Reviewer Update
Thank you…I’ll monitor the performance and revert back
MM
Mthokozisi M's updateReviewer Update
12 Sept 2025, 19:17It’s 19:15 and I’m experiencing the same issues, they started at 18:25 and I’ve rebooted my route twice already
MM
Mthokozisi M's update12 Sept 2025, 19:17
Reviewer Update
It’s 19:15 and I’m experiencing the same issues, they started at 18:25 and I’ve rebooted my route twice already
MM
Mthokozisi M's updateReviewer Update
17 Sept 2025, 16:26Good day…if you look at the results then you can see the IP number on the far left, so I am connected to the correct device…secondly I’ve stated over and over again the issue starts from 5pm till 10pm so you running a speed test now doesn’t resolve the issue I’ve stated and you’ve requested that I do the speed tests to prove my issue. With that stated I don’t understand your response
MM
Mthokozisi M's update17 Sept 2025, 16:26
Reviewer Update
Good day…if you look at the results then you can see the IP number on the far left, so I am connected to the correct device…secondly I’ve stated over and over again the issue starts from 5pm till 10pm so you running a speed test now doesn’t resolve the issue I’ve stated and you’ve requested that I do the speed tests to prove my issue. With that stated I don’t understand your response
MM
Mthokozisi M's updateReviewer Update
30 Sept 2025, 18:14Good day…I’ve sent the results but there’s been zero feedback from you, throughout the weekend, yesterday and today I’ve been experiencing the same issues that I’ve been complaining about. You keep on saying that you sending your technicians but they don’t seem to fix anything
MM
Mthokozisi M's update30 Sept 2025, 18:14
Reviewer Update
Good day…I’ve sent the results but there’s been zero feedback from you, throughout the weekend, yesterday and today I’ve been experiencing the same issues that I’ve been complaining about. You keep on saying that you sending your technicians but they don’t seem to fix anything