Horrible network and lack of communication from the provider

Rain network started to be bad after yesterday's kwa-thema 10hrs power interruption,when the power was restored at 18H00 I seeked help from rains call centre buy my call was not responded too. I then tried their what's app chat and their auto reply system kept on saying our tower maybe undergoing a repair or is having a temporarily fault and their team is attending to it. So, my concer about that reply even their voice reply is that it sound unconvincing as if Rain is not sure whether the tower is undergoing a repair or it is down. And their what's app chat system kept on saying they don't know what is the turn around time for the resolution on their network issue that on its own is unprofessional and disturbing.

I then called their call center today on *** because the problem is persistent and call center agent tried to assist by connecting me to a different tower situated at Shabangu Street, whiles our tower is still down but still the network is horribly slow that means all towers need attention.

Rain must learn to master their customer service because the only time a Custer has to know or be informed about the network issues it is when we call them but they don't bother to inform us as their customers when the is such a problem.

I am not happy at all as some of us work and study from home, relying on the internet to do our daily tasks.

Rain must send their technicians to service our tower and all other affected tower's in Kwa-Thema and this must not only get an attention when the is a problem, but it should be a continuous and regular exercise to keep its customers happy. Furthermore Rain must be able to provide a turnaround time for this issue to be resolved that does only show a good Custer care but it will show that they value their customers and the quality of service they provide. Because at this point in time Rain is failing us and our value for money is not valued and we are not valued as loyal customers.

Network services providers must learn to treat all network issues from suburbs and black dominated areas as equally important, we see suburbs getting vip treatment whiles we are subjected to horrible and ************** treatment. We are paying for the same service it is not lack we are on charity!