Horrible Internet Service Provider

I have been with RAIN for almost 5yrs. I have endured any issures with RAIN. Recently, I have been finding myself (with my family) without Internet. When I log calls via their app, i get a message saying that someone will get back to me about the query. Guess what, no one ever gets back to the customer. When I do finally call their call centre, I am in shock as the calls are answered by strange people with strange accents (Sound more like Indians). There is a huge communication barrier as I cannot understand when they speak and makes me very uncomfortable giving out my personal information.

Here are the tickets I have logging: #*** #*** #*** #*** #*** #*** #*** #*** #*** #*** #*** #*** #*** These are just some of the incidents for the month of November and December. Did not include ones for August, September and October. I would love for an immediate cancelation. I cannot be paying for a service I am not getting anything in return. I wish I can also get my money back for all the days I was without internet as I paid for a service I did not get.