horrible internet service

Item: Rain
Rating: 1
Author: Shana N

I am writing to express my frustration regarding the persistent internet connectivity issues I have been experiencing. Despite numerous calls to your support team, the problem remains unresolved, and I am repeatedly told that the issue will be escalated but receive no follow-up or resolution.

The router consistently displays a "no internet connection" error in red, and this has been an ongoing issue for some time. I need immediate action on this matter. If this issue is not resolved by the end of today, I will be compelled to cancel my subscription and seek service elsewhere.

Please treat this matter with the urgency it deserves and provide a prompt resolution.

Helpful (0)

Replies (3)

Rain's replyOfficial

17 Aug 2024, 12:09

Hi Shana N,

Thanks for bringing this to our attention.

We're sorry your rain experience hasn't been as good as you expected.

Thank you.
rain.

Rain's reply17 Aug 2024, 12:09

Official

Hi Shana N,

Thanks for bringing this to our attention.

We're sorry your rain experience hasn't been as good as you expected.

Thank you.
rain.

Shana N's updateReviewer Update

17 Aug 2024, 16:55

THERE IS STILL NO INTERNET CONNECTION. IS NO ONE GOING TO HELP ME?????

Shana N's update17 Aug 2024, 16:55

Reviewer Update

THERE IS STILL NO INTERNET CONNECTION. IS NO ONE GOING TO HELP ME?????

Shana N's updateReviewer Update

17 Aug 2024, 17:29

I have done all the resets: soft reset, hard reset, rebooting the device, everything. nothing is working and I am left with no connection!!!!

Shana N's update17 Aug 2024, 17:29

Reviewer Update

I have done all the resets: soft reset, hard reset, rebooting the device, everything. nothing is working and I am left with no connection!!!!