Horrible internet provider with poor customer service

Good day.

I've been complaining about the speed I've been experiencing with The 101 5G router (Varies between 1 and 3). It's been 10 days. To date nothing has been done to resolve this matter. The agents who have called me back were of no help as they did not fix the issue. I've joined Rain on a 30 MB/S line and I'm not receiving the speed as promised. I will be forced to cancel my account and move to a different service provider and advise friends, colleagues and family to do the same unless I get a resolution in this matter under the next 24 hours.

kind regards.