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Nonkululeko S

1 reviews | Active since Feb 2023

03 Feb 2023, 11:25

Horrible Horrible Customer Service!!! Zero Customer Care!!!!

Poor Poor Poor Service, I've been calling rain since last week they don't pick up calls, I was ****** and the rain simcard was inside my phone... Before that I wanted to change my payment dates but the website didn't allow me. I used the internet for 15days and they closed it... How am I suppose to pay full amount when I only used it for 15days... I need assistance asap because I need to get to the bottom of this... I can't pay now without the simcard and I can't cancel it because of outstanding fees, I can't even change the date. There's no customer care whatsoever!!!!

0
Replies (23)
Rain
Rain's reply03 Feb 2023, 11:29
Official
Hi Nonkululeko.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
Rain
Rain's reply03 Feb 2023, 11:29
Official

Hi Nonkululeko
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
NS
Nonkululeko S's update04 Feb 2023, 09:17
Reviewer Update
***
NS
Nonkululeko S's update04 Feb 2023, 09:36
Reviewer Update
The only outstanding payment is for January 2023... I paid on the 30th of December for the November payment and on the 17th of January it was closed it didn't even reach the 30day mark... I wanted to cancel because I don't have the simcard anymore since I was ******. Or change the date to the Month end after I upgrade my plan to the R329... Please kindly double check my outstanding payment it's only 1month
NS
Nonkululeko S's update08 Feb 2023, 09:35
Reviewer Update
872 Funekile Street, Dlamini 1, P.O Chiawelo 1818. *** contact number for delivery. I also requested for payment date change, can I also get an update on that.
NS
Nonkululeko S's update08 Feb 2023, 14:19
Reviewer Update
Month end(31st) of each month. Rica Docs is that my ID and Proof of residence? When will it be delivered? So that I can avail myself.
NS
Nonkululeko S's update09 Feb 2023, 14:27
Reviewer Update
Yes, please the 1st of Every month will do... Thank You.
NS
Nonkululeko S's update09 Feb 2023, 21:00
Reviewer Update
Will I be charged for the internet I didn't use?
NS
Nonkululeko S's update10 Feb 2023, 10:42
Reviewer Update
But I paid for that amount and if even showed the screenshot of that... On the emails... It was closed on the 17th of January. Does that mean I paid for December? What happened to the 30days that I should use the internet for? Apart from the simcard being ****** with my phone... Is that 35,65GB until the 17th?
NS
Nonkululeko S's update10 Feb 2023, 10:45
Reviewer Update
What is the outstanding amount for Jan? Since I used it for half a month...
NS
Nonkululeko S's update10 Feb 2023, 13:06
Reviewer Update
If that's the case why do you close the internet mid month when I have paid for the previous month, your website doesn't allow me to change my payment dates, support is out of reach are you doing all these things on purpose so that people can pay more than they should?
NS
Nonkululeko S's update10 Feb 2023, 13:27
Reviewer Update
I understand that so why didn't my internet last me for the month of January when I have already paid for December in January. I should pay now in February for my January internet I get that, but why did you close my internet mid Jan when you know I have to pay for it in February?
NS
Nonkululeko S's update10 Feb 2023, 14:02
Reviewer Update
So what will happen after I pay for the outstanding amount on the 31st of January, you will charge me again for February and tell me about "post-paid"?
NS
Nonkululeko S's update10 Feb 2023, 14:55
Reviewer Update
This is So messy, if you change it to the 25th I will be billed on the 25th of March for February? Will you Bill my account even if I don't use your service for the month?
NS
Nonkululeko S's update11 Feb 2023, 10:05
Reviewer Update
Okay, please set it for the 25th.
NS
Nonkululeko S's update19 Feb 2023, 17:01
Reviewer Update
Hello, I missed the delivery please kindly assist... I sent a number that I should be contacted on Incase of Delivery but i never received the call on that number.Now I moved to a different place because of work I'll need the simcard to be delivered where I'm based now...
NS
Nonkululeko S's update27 Feb 2023, 11:50
Reviewer Update
I haven't received my delivery and 3-5 working days has passed, what seems to be the problem?
NS
Nonkululeko S's update02 Mar 2023, 05:37
Reviewer Update
I just paid my out
Rain
Rain's reply02 Mar 2023, 10:02
Official
please note we have updated our logistics team of the new address
NS
Nonkululeko S's update02 Mar 2023, 17:05
Reviewer Update
If that's the case please cancel my subscription because I have asked over and over again for my payment date to change and one of the agents told me that it is changed but to my surprise that's not the case.
NS
Nonkululeko S's update03 Mar 2023, 15:18
Reviewer Update
Please cancel that subscription, I did not use your services for February busy waiting for the simcard to be delivered, I PAID THE OUTSTANDING PAYMENT FOR JANUARY. SO I DON'T OWE YOU ANYTHING.
NS
Nonkululeko S's update07 Mar 2023, 07:40
Reviewer Update
Yes, I would like an immediate cancelation now not month end because should we wait for month end when I ONLY USED YOUR SERVICES JANUARY AND IT IS MARCH NOW...
NS
Nonkululeko S's update07 Mar 2023, 09:20
Reviewer Update
Thank You.