Horrible Customer Support. Run away if you can.

Network has been down for around 5 days and i paid for it and they are not doing anything about. Customer support is virtually useless giving me bull**** like restart your router ***? i have done that multiple times and the signal went from 4 solid bars to one and i also tried in different smartphones the sim card is not even picking up network. The sim card is not damaged i also tried my friend's rain sim card and it is the same. Last i heard i was told the towers were down in my area but then they expect me to pay the full 250 every month end. Bunch of useless people. They are not even making an effort to fix this mess, Have to beg for service which is just pathetic. I live near the tower so it is not an issue of distance to tower.