Horrible customer service, the management team can not give you information they speak over you and when you ask for their names they drop the calls

Horrible customer service, the management team can not give you information they speak over you and when you ask for their names they drop the calls. A agent Vinike asked his manager to take over I asked for her name and she dropped the call. I will be taking this further as you took money out of my account with the incorrect amount agreed upon