HORRIBLE CUSTOMER SERVICE!-SIGNAL ISSUES

I have been a paying customer for a long time and am very disappointed in the customer service I have been receiving lately since the premiums went up. Premiums went up customer service went completely down. I have been complaining on email, whatsapp and on the rain chat about my signal. All I'm being told is move your router, reset, maintenance are being done etc. FOR HOW LONG??? IT'S WEEKS NOW! No one is bothering to call me all I'm getting is a chat bot "escalating" my REQUESTS.NOT EVEN A TECHNICIAN???? I AM SO FRUSTRATED AS I'M USING THE WIFI EVERYDAY BECAUSE I'M WORKING HYBRID AND THE KIDS USE IT ASWELL FOR SCHOOL WORK!!!! This is not customer service at all!!! CAN THIS BE FIXED TODAY? IF NOT I'LL KEEP LOGGING IT ON HERE!