Horrible customer service representative and management

I ordered on March 26th and paid promptly, looking for delivery within 3-5 working days. I used my email address and all relevant information. When the time came to have it delivered, everything was stuck on me showing identification, so I called the call centre and explained the circumstance and the accident. I requested to talk with a supervisor and have everything cancelled and my money reimbursed so that I could re-order. The agent hung up on me, so I scheduled a call back on the internet to have the situation fixed. I work remotely, therefore I need a network to accomplish my job, and I chose them based on positive evaluations from others.

My experience was totally different, unpleasant, and unprofessional. I've booked several call backs, but no one has returned my calls. I was supposed to make a payment at the end of the month, but I either didn't receive it or my problem wasn't handled.