Horrible customer service from Rain

Good Day, In November 2022 i called Rain to enquire about the rain unlimited home wi-fi 5G and they did check my location and advised that there's a connection. I paid for the service and the router was delivered 1st week in December 2022. Submitted proof of residence and was informed that the Sim card has been activated. Sim was inserted into the router only the top light was reflecting. Called rain and they advised that i need to remove the Sim card from the router and insert into my mobile phone and perform APN setting. Still I battled to connect to the internet. Called rain several time but no assistance. It's either a technician will call back or my call has been escalated. Out of frustration i requested that they cancel my contract early in Jan because i have not been able to use their services. I got billed in Jan and also in Feb and when i called to find out why I'm i billed for services that i have not used, the consultant couldn't provide me with the answer. I was placed on call for almost 50mins with no communication or whatsoever. I'm very disappointed with their consultants, they don't know how to handle a customers issue and they absolutely don't have empathy. The service that i have received from Rain consultants is appalling.