Horrible Customer Service and Response Time

Item: Rain
Rating: 1
Author: Samantha L

There should be a minus star option, I requested assistance 3 weeks ago and still nothing, I cancelled a sim and it took more than 2 weeks for that to be processed, Nteseng saying there was a backlog. My account was then deducted for the same canceled sim which I did not use, I have then queried this, Phefo requested the bank info that was deducted 2 weeks ago and to date I have still not received a why or what is the reason and when I will be refunded???

Helpful (0)

Replies (2)

Rain's replyOfficial

25 Jun 2020, 13:18

Hi Samantha

Trust you are well and keeping warm.

Please accept my apologies for the service that you have received thus far.

One our agent will in contact with you soon to assist.

Stay safe .

Regards

Fattima

Rain's reply25 Jun 2020, 13:18

Official

Samantha L's updateReviewer Update

02 Jul 2020, 10:02

Hi Fatima,

Thanks for your response, however I still have not been assisted and it is a whole new month,

This is really poor service from your team.

Samantha L's update02 Jul 2020, 10:02

Reviewer Update

Hi Fatima,

Thanks for your response, however I still have not been assisted and it is a whole new month,

This is really poor service from your team.