MK
Makhoana K
1 reviews | Active since Apr 2024
10 Apr 2024, 12:09
Horrible customer service and billing processes
I would not recommend this company. Their billing system is horrible, with its never ending payment requests that are never updated even after making payments.
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Replies (2)0
Replies (2)
Rain's replyOfficial
10 Apr 2024, 12:22Hi Makhoana Kgoali,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply10 Apr 2024, 12:22
Official
Hi Makhoana Kgoali,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MK
Makhoana K's updateReviewer Update
10 Apr 2024, 13:27The level of customer service from this company is appalling. The worst I have experienced thus far. The call agents need proper training, failing to carry out customer requests and lack of accountability on their end. When you express your concern, you're are met with "I understand your Sir" but offer no reasonable solution. Rain should have proper systems in place to deal with customer enquiries and sort of their billing systems. I would not recommend this company.
MK
Makhoana K's update10 Apr 2024, 13:27
Reviewer Update
The level of customer service from this company is appalling. The worst I have experienced thus far. The call agents need proper training, failing to carry out customer requests and lack of accountability on their end. When you express your concern, you're are met with "I understand your Sir" but offer no reasonable solution. Rain should have proper systems in place to deal with customer enquiries and sort of their billing systems. I would not recommend this company.