Horrible customer service!!

We have not had internet since November. All our 4G unlimited Sim cards have no internet nor our huawei router in one of our offices. I call daily and asked to trouble shoot and perform hard rests and still nothing. When I called, I am told our account is up to date however to date we have no internet. At times I am told a supervisor will contact me but nothing. I called today and was told as of today a network tower is down and technicians are working on it whereas this problem has been happening since November last year.

When I called on the 13th of February, I was informed that thus matter was escalated to a senior technician by the name of Fiona Kangola. Following that I was told that an email was sent informing me that the issue was resolved, yet I did not receive such an email, and to switch the devices off for 10 minutes and when it's switched by on there will be internet BUT STILL NOTHING. I called back and the consultant was adamant that the email was sent and the issue was resolved but STILL NO internet. A troubleshoot was done but still nothing!!

This is inacceptable. We are given poor service, yet they sent an invoice today. We want a refund for the duration of the service been down!!

These are the reference numbers of the calls. ***2, ***0, ***8, ***8 (followed up on this ticket many times I even sent an email), ***8, ***8