Horrible customer service.

Good day, I'am Patricia Nkosi, i signed up with rain in may 20, the 1st month i had network issues which was affecting me negatively as i could not perform my work duties, and i logged a query with them and basically i was not assisted, and on my own i concluded that perhaps if i can upgrade to the R479 package connectivity will be better but that did not help as i was experiencing the same challenges, and i went online and cancelled the whole thing on the 31st July or 1st aug and their system confirmed that its has been cancelled, to my surprise i got an email today from rain telling me I've missed a payment and that my account is in arrears, i have never fallen in arrears with my accounts and this makes me so Irate because i don't want my credit profile to be affected negatively due to rain's incompetence. i did not even use the sim card so what am I being charged for.

Rain needs to sort this and i don't want my name negatively impacted by their incompetence.