CG
Clive G
1 reviews | Active since Jun 2020
15 Jun 2020, 12:16
Horrible customer service
I have not had any network service for 5 days now. And what's worse is that because of the current Covid-19 pandemic I can't even call the RAIN Call Centre to speak to someone who can assist. I work from home & desperately need my wifi to be connected. I tried contacting the support desk on the website hours ago but have not heard back from anyone. I am truly annoyed & disappointed by the complete lack of customer service. I am forced to buy data in the meantime but then what's the point if I'm already paying for unlimited data every month?
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Jun 2020, 13:08Hi Clive
Please accept my apologies for the inconvenience thus far.
One of our 4 G agents will call you regarding your Network issue.
Regards
Fattima
Please accept my apologies for the inconvenience thus far.
One of our 4 G agents will call you regarding your Network issue.
Regards
Fattima
Rain's reply15 Jun 2020, 13:08
Official
Hi Clive
Please accept my apologies for the inconvenience thus far.
One of our 4 G agents will call you regarding your Network issue.
Regards
Fattima
Please accept my apologies for the inconvenience thus far.
One of our 4 G agents will call you regarding your Network issue.
Regards
Fattima
CG
Clive G's updateReviewer Update
18 Jun 2020, 08:54Hi Fattima thank you for your response. I have not received any call from any of your agents as yet, there is a call that I missed on Monday from an 087 number but when I tried calling back it wasn't going through. Could you pleas get someone to call mr back today?
CG
Clive G's update18 Jun 2020, 08:54
Reviewer Update
Hi Fattima thank you for your response. I have not received any call from any of your agents as yet, there is a call that I missed on Monday from an 087 number but when I tried calling back it wasn't going through. Could you pleas get someone to call mr back today?