HORRIBLE CUSTOMER SERVICE

I have used rain for almost four years and have always paid every month without fail though their network has always been unreliable here in Secunda I don’t know weather it even work anywhere else, but because there were no other alternatives I endured it, I started by cancelling one mobile data sim and gave that business to another provider whose network was better, but it was a mission to get them to stop billing me for it, now again I cancelled their 5g service and only simply because their network is not one to rely on more especially if you have to work from home,one moment you are connected and then you are not with constant buffering when streaming , I had hoped this issue would eventually be resolve but nothing, it doesn’t matter how many tickets you submit on their app or online portal, no one ever gets back to you ever, calling is also a mission and if you do get hold of anyone and they promise someone will call you back no one ever does . I finally gave up on the hope of thIs network ever coming right and cancelled the 5g beginning of April 2024 and they confirmed it would be terminated on the 30th of April, they deducted at the end of the month and were also trying to get me to stay on, but now Rain still deducts money from my account with a zero invoice on the system. I need money refunded and the debit order stopped.