Horrible company. Would rate 0 stars if I could

I have been having issues with rain for over 6 months. 1st of all my internet gets cut every month due to my account showing im behind on my payment despite not missing a single month. I changed my payment date from the 25th to the 1st of each month as they would deduct my account before the 25th. This caused me to do a manual payment every month. I was not explained that this would mean that I would be behind on my payment. 2nd I keep getting service interuptions and when I call to sort it out I keep getting told to plug my router in and out. Thos has caused the power cable to not make propper contact. My internet has not worked for pver a week and I get told that I leed to face my router towards the nearest tower. I know that this does not work because I have been doing it the whole time and trying to explain that turning your cellphone towards the nearest tower when you have a bad signal will also not help. I tried to explain this to a manager on the 2nd of November who then started to become extreamly antagonizing. For over a week I was told that a technician would call me back. This was also not the first time I've had issues as this would happen nearly every month and a technician has never phoned me. I was then told by the manager that I my router is probably damaged and that I must have damaged it as it doesn't just break on its own. The router was perfectly fine the day before other than the power cable. I got upset when he told me that I would just have to keep waiting for the technician to call me as they doesnt have a turnaround time. At this point I have been waiting for over a week. After this interaction the manager got petty and turned off my internet. I don't feel it's fair that a service I pay for should be able to be turned off. Really bad company run with gangster tactics