Horrible and terrible companies

I am actually so over all of this, and the proof and lack of service from Rain. I ordered the rain101 last year December. I requested the old device be collected and the advisor told me he will arrange for that to happen, he further advised me he booked the collection.

No one from CDC Couriers came out, this is the company Rain uses for deliveries and collections. A second request was then loaded, and no luck.

Rain *******ly loaded my account now, putting me in a very arrears amount, I requested them to review this and it is not on me that the item was not collected, and STILL TILL THIS DAY THEY HAVE NO CORRECTED MY ACCOUNT, INSTEAD THEY WANT TO TELL ME THEY WILL INVESTIGATE TO CONFIRM I ASKED FOR COLLECTION, HOWEVER I AM CURRENTLY BATTLING COLLECTION AGAIN.

I requested collection last week Friday between 8 and 10am (last week Friday), it is Monday 16:35 and still the device is here.

CDC Couriers simply called now, and when I expressed my frustration, the lady replies, "Hmm I don't know about that, you must speak to a supervisor to fine out", does not offer to transfer me, makes it my responsibility to get ahold of the supervisor.

Rain and CDC Couriers, are the most unprofessional companies I have come across.

When you call into rain, the people they got to handle their call center, also make statements like, "I am not sure, I just work here", how disgraceful, and I am going to make sure I make this trend on all social media platforms, let's see how it goes when you start loosing customers.