********** Support

I've been using Rain for 3/4 years, I've paid them more or less R36 000 in that time frame. the previous time I actually logged a ticket it took Rain 2 weeks to get back to me, to the point that if I did have a problem I'd just restart my router into oblivion hoping it helps and not even log a ticket anymore.

I've created an account just to write this review for you, this month again I had horrible speeds and network latency well above 100ms, even with a tower on the other side of our block.

This morning I tried to revoke a cancellation, as I still need the connection for the time being. I called 17 times with the line just dying after a while, 1 person answered, I asked her if she has any help given that no one is answering the calls, during this time I could hear people having the time of their lives in the background, When explaining that I want to revoke my cancellation she dropped the phone after getting my address.

Not once was I rude or raised my voice, so where is the problem then? Is it management that doesn't care about clients as long as the staff get to do what they want?

Is it higher up not following up with management?

What about the staff just simply not giving a F?

After being a client for so long and paying so much money, trying to do a very simple request has left me shocked and confused given how they operate and still be somewhat functional.