********** Service, Poor Communication, Lack of client Care and Employee Incompetence

I purchased a 4G sim-card from Rain for R479.00 on Tuesday the 28/07/2020, delivery was promised to be within maximum three days. Rain allegedly dispatched the Sim Card on the same day and advised that i would have my purchase on Thursday 30/07/2020 yet nothing was received by 16:00 pm, i called Ram and spoke to Jeffrey (Tracking Agent) who assured delivery by 17:00 pm. Subsequent to the failed delivery and lack of communication from Rain and their courier partner Ram, i called Friday 31/07/2020 afternoon and spoke to Jessica (Ram Tracking Agent, i was advised that my contact details were incorrect. A day after correcting the details, much to my dismay i still had no delivery or communication from Rain or Ram. Upon calling again and being made to hold for nineteen minutes, i was yet again told that my contact details are incorrect. Ram managed to reach the delivery guy who initially advised that he called while in the area with no answer from my end but quickly changed his story to me taking the call and telling him that i am in another province (Limpopo "Phalaborwa"). Suffice to say that this was a blatant lie from their employee which really brings to question their business principles. I requested to speak to superior "Manager or Supervisor" but was denied the opportunity with a poor explanation for not attending to my request. We then amended contact details once and was promised delivery on Wednesday 05/08/2020 before 12:00 noon. Albeit the fourth lengthy, expensive and frustration phone call to sort my delivery after failure to communicate or fulfill their promises, i found myself once again at the end of another deliberately unhelpful call. Several calls and emails later i still have no delivery and have been shifted from pillar to post. I called in again today and spoke to Nicole (Ram Tracking Agent) who advised that their systems are offline and thus cannot assist in tracking my delivery. This has been thee most ********** experience i have ever encountered from any company. This is impacting my financially and causing me a great deal of distress, whats hard to swallow is the fact no one seems to care or has the ability to do anything about this despite the grim reality that working from home for me has become an integral part of my survival as it has become with many other people. One would think that an internet service would understand this. I am highly disappointed by both Rain and their partner Ram, i would never would recommend that anyone makes use of their services.

Should anyone from Rain or Ram view this and take the trouble to do something, my tracking number is RAIN04-***6.