RB
Roger B
1 reviews | Active since Dec 2014
13 Jul 2020, 08:52
********** Customer Support - 17 Days to Get a Response!!!
I sent an email to Ran's support asking if a Rain router can be installed outside as all their setup videos and manual say that it can. This was sent on the 26 June, I received a reply on the 13 July. Is that how long it takes them to provide support. That is **********!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
13 Jul 2020, 08:57Hi Roger
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply13 Jul 2020, 08:57
Official
Hi Roger
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
RB
Roger B's updateReviewer Update
13 Jul 2020, 10:08Hi Fattima,
I would suggest putting on your website that it takes more than 2 weeks to get a reply from customer support. Currently, it says 24-48 hours and this is clearly not the case.
I would suggest putting on your website that it takes more than 2 weeks to get a reply from customer support. Currently, it says 24-48 hours and this is clearly not the case.
RB
Roger B's update13 Jul 2020, 10:08
Reviewer Update
Hi Fattima,
I would suggest putting on your website that it takes more than 2 weeks to get a reply from customer support. Currently, it says 24-48 hours and this is clearly not the case.
I would suggest putting on your website that it takes more than 2 weeks to get a reply from customer support. Currently, it says 24-48 hours and this is clearly not the case.