********** customer service

Rain has ********** customer service. I've had multiple instances now, where I interact with an agent via email, having written a lengthy text to explain the issue to avoid confusion. Only to have the agent reply with a quick response advising me to do something I've clearly addressed in the body of the email, which leads me to believe that the agents don't actually bother to read and understand. I would expect them to pay attention to the text, especially when the customer's money is involved.