BG
Bridgitte G

1 reviews | Active since Oct 2021

06 Oct 2021, 13:50

Horoble

If i could give a lower score i would most pathetic network ever...I've logged a complaint on the 18sept as my sim was suddenly not working and this after 3 days -they asked 20 questions the more that i explain that i never used the aim in a router only in a cell and that the same cell is working perfectly i also tried other devices including a router the more the consultant on email insist that it's active on their side I've asked to be called in tea or lunch time as im at a new job and we are not allowed calls but no they call during work time and when i pick up no one I've received incorrect statements with other surname to incorrect billing o and when im eventually online noooo only 1 person at a time when it's working and that is if there is network...with this i made sure then we're in range/coverage...they do not give a service at all false advertising...

0
Replies (2)
BG
Bridgitte G's update06 Oct 2021, 18:21
Reviewer Update
My address is the same as the previous delivery address and what about the faulty billing not to speak of the month I've paid without having usage...I don't want this to be resolved only because I've posted on hello Peter...I actually want results...also your consultant Henrico Smith just phoned asked a few questions I explained again he could not assist and advised that i must rather make contact with you...I prefer handling this with you...
Please advise wrt to billing because I've paid and my billing after I get a new sim I've paid and not used and prev billings also incorrect if I'm going to continue using this it must be to my benefit and not only your i am actually paying...
BG
Bridgitte G's update08 Oct 2021, 12:48
Reviewer Update
Just so you know no one came back to me after I asked the questions I did...and I am still cannot use their sim ive also advised the consultant that this is still not shorted and there for i cannot rate their service ...or see the issue as resolved