NH
Neill H
1 reviews | Active since Jun 2016
13 Jul 2024, 21:00
Horible service and network support.
I have phoned 3 times today with no help from rain, it is like they don't understand that the router keeps losing signal and it has happend 11 times yesterday and so far 7 times today, we go off for about 30min and then suddenly have connection again for about 45 and then it goes off again. I have submitted online tickets no answer, i have phoned in and told to restart my router, and then phoned and requested a call back to no luck or call back. Have loved my rain internet but the customer service and network support is terrible.
I get home from a full time job, and then work online for an oversees campany from 5 to 12 for an extra income to survive, i have missed 2 days now and facing disciplinary action due to this.
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
13 Jul 2024, 21:11Hi Neill H
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply13 Jul 2024, 21:11
Official
Hi Neill H
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NH
Neill H's updateReviewer Update
14 Jul 2024, 11:01But still you cannot call or try to inform us of what is wrong with our service.
NH
Neill H's update14 Jul 2024, 11:01
Reviewer Update
But still you cannot call or try to inform us of what is wrong with our service.
NH
Neill H's updateReviewer Update
14 Jul 2024, 17:27So you say you will cal me back at the requested time and then don't call back. And again we have lost vonnection about 4 this afternoon. It is getting out of hand, it is not just us but everyone in the area that is on rain that goes offline. Please could you sort out the tower etc.
NH
Neill H's update14 Jul 2024, 17:27
Reviewer Update
So you say you will cal me back at the requested time and then don't call back. And again we have lost vonnection about 4 this afternoon. It is getting out of hand, it is not just us but everyone in the area that is on rain that goes offline. Please could you sort out the tower etc.
NH
Neill H's updateReviewer Update
15 Jul 2024, 08:51Good day,
Thank you for phoning ke back last night,
You asked that i comment here on my connection, the whole system went down about 6 tiks again last night, it seems to be a tower issue, as my neighbour is also on rain and have the same issue at the same time as we do, we also lose complete cellphone signal aswell. In the mornings it is fine with no issues but start from about 12 in the day every 30min it goes off for about 15min at a time. It seems to be a tower issues and not a router or setting error.
Thank you for phoning ke back last night,
You asked that i comment here on my connection, the whole system went down about 6 tiks again last night, it seems to be a tower issue, as my neighbour is also on rain and have the same issue at the same time as we do, we also lose complete cellphone signal aswell. In the mornings it is fine with no issues but start from about 12 in the day every 30min it goes off for about 15min at a time. It seems to be a tower issues and not a router or setting error.
NH
Neill H's update15 Jul 2024, 08:51
Reviewer Update
Good day,
Thank you for phoning ke back last night,
You asked that i comment here on my connection, the whole system went down about 6 tiks again last night, it seems to be a tower issue, as my neighbour is also on rain and have the same issue at the same time as we do, we also lose complete cellphone signal aswell. In the mornings it is fine with no issues but start from about 12 in the day every 30min it goes off for about 15min at a time. It seems to be a tower issues and not a router or setting error.
Thank you for phoning ke back last night,
You asked that i comment here on my connection, the whole system went down about 6 tiks again last night, it seems to be a tower issue, as my neighbour is also on rain and have the same issue at the same time as we do, we also lose complete cellphone signal aswell. In the mornings it is fine with no issues but start from about 12 in the day every 30min it goes off for about 15min at a time. It seems to be a tower issues and not a router or setting error.
NH
Neill H's updateReviewer Update
15 Jul 2024, 10:39Taday will be the 4th day of the same problem.
NH
Neill H's update15 Jul 2024, 10:39
Reviewer Update
Taday will be the 4th day of the same problem.
NH
Neill H's updateReviewer Update
15 Jul 2024, 17:06So we have just been off again for 15 min and it just returned
NH
Neill H's update15 Jul 2024, 17:06
Reviewer Update
So we have just been off again for 15 min and it just returned
NH
Neill H's updateReviewer Update
15 Jul 2024, 17:07exactly the same as previous , it completely loses signal and comes on after 15min beign off
NH
Neill H's update15 Jul 2024, 17:07
Reviewer Update
exactly the same as previous , it completely loses signal and comes on after 15min beign off
NH
Neill H's updateReviewer Update
15 Jul 2024, 20:50So today so far since we have been home from work it has dropped 7 times. Our whole community is complaining on our community groups
NH
Neill H's update15 Jul 2024, 20:50
Reviewer Update
So today so far since we have been home from work it has dropped 7 times. Our whole community is complaining on our community groups
NH
Neill H's updateReviewer Update
16 Jul 2024, 16:47So from 15h00 today it drops every hour on the hour for 15 min at a time.
NH
Neill H's update16 Jul 2024, 16:47
Reviewer Update
So from 15h00 today it drops every hour on the hour for 15 min at a time.
Rain's replyOfficial
17 Jul 2024, 09:23Hi Neill H.
Thanks for bringing this to our attention.
Please let us know if you require any further assistance.
Thank you,
rain.
Thanks for bringing this to our attention.
Please let us know if you require any further assistance.
Thank you,
rain.
Rain's reply17 Jul 2024, 09:23
Official
Hi Neill H.
Thanks for bringing this to our attention.
Please let us know if you require any further assistance.
Thank you,
rain.
Thanks for bringing this to our attention.
Please let us know if you require any further assistance.
Thank you,
rain.
NH
Neill H's updateReviewer Update
18 Jul 2024, 20:50Good evening, so it is day 7 of the exact same problem and seems like nonend in site, could we get a posaible leead time on this "suppossed maintanance" that is taking place, bit nothing is getting better.
NH
Neill H's update18 Jul 2024, 20:50
Reviewer Update
Good evening, so it is day 7 of the exact same problem and seems like nonend in site, could we get a posaible leead time on this "suppossed maintanance" that is taking place, bit nothing is getting better.
NH
Neill H's updateReviewer Update
21 Jul 2024, 19:13So it is 10 days now and multiple restarts, phonecalls and complaints by not just me but everyone in our area, apparent escalations to the network team and promises of sorting it out, agents saying there is nothing wrong with the towers etc and we are still experience intermittent conection on full signal. Please sort this out as it is now really getting out of hand.
You don't guve cinnectuin and there is nothing we can do, but be 1 second late with payment and our internet gets cut off. Sort this out ASAP, i am tired of phoning and complaining and still not getting service.
You don't guve cinnectuin and there is nothing we can do, but be 1 second late with payment and our internet gets cut off. Sort this out ASAP, i am tired of phoning and complaining and still not getting service.
NH
Neill H's update21 Jul 2024, 19:13
Reviewer Update
So it is 10 days now and multiple restarts, phonecalls and complaints by not just me but everyone in our area, apparent escalations to the network team and promises of sorting it out, agents saying there is nothing wrong with the towers etc and we are still experience intermittent conection on full signal. Please sort this out as it is now really getting out of hand.
You don't guve cinnectuin and there is nothing we can do, but be 1 second late with payment and our internet gets cut off. Sort this out ASAP, i am tired of phoning and complaining and still not getting service.
You don't guve cinnectuin and there is nothing we can do, but be 1 second late with payment and our internet gets cut off. Sort this out ASAP, i am tired of phoning and complaining and still not getting service.
NH
Neill H's updateReviewer Update
21 Jul 2024, 21:51The problem is you keep on saying it will be passed on but nothing has happend in 10 days of complaints and begging. And all i get is we have passed it to the relevant department or escalate it, but still nothing is done.
NH
Neill H's update21 Jul 2024, 21:51
Reviewer Update
The problem is you keep on saying it will be passed on but nothing has happend in 10 days of complaints and begging. And all i get is we have passed it to the relevant department or escalate it, but still nothing is done.
NH
Neill H's updateReviewer Update
22 Jul 2024, 17:48So another day has passed and still the problem persists. Just did a speedtest and when we have connection i am luckky if i get 0.5mb down and 0.9mb up on a 30mb line with nothing connected. I am sick and tired of complaining and the issue not getting resolved. Please sort this NOW. I AM A PAYING CUSTOMER AND TIRED OF BEGGING FOR A SERVICE I AM PAYING FOR.
NH
Neill H's update22 Jul 2024, 17:48
Reviewer Update
So another day has passed and still the problem persists. Just did a speedtest and when we have connection i am luckky if i get 0.5mb down and 0.9mb up on a 30mb line with nothing connected. I am sick and tired of complaining and the issue not getting resolved. Please sort this NOW. I AM A PAYING CUSTOMER AND TIRED OF BEGGING FOR A SERVICE I AM PAYING FOR.