HIGHLY DISAPPOINTED BY RAIN

I have an issue in getting my network fixed. Last I made a payment was in March which I did not pay for April and then I paid this month in May and my router shows an error “check account” and when I try to login to my account I get an error when resetting my password. I have been calling since beginning of the week and some consultants drop calls on me and some tell me did not pay March and April and how when in March I paid and used Wi-Fi and only missed April payments which I paid a penalty this month when I paid for my Wi-Fi. I paid 625 for Wi-Fi connect and 160 for penalty fee because I missed April payment. I’ve been trying to get this sorted out on all their channels of contact and I’ve been asking for their email on WhatsApp and I did not receive it. I’m so disappointed, frustrated and angry with this issue, I’ve been recommending Rain to even my friends and family I believe they are not what I thought they were they are to me ****** because now they asking me to pay for April month which I never had any Wi-Fi connection because I did not pay for it so why would I pay for something I didn’t use. They do say you pay for what you use which in my case April I did not use it.