HIGHLY ANNOYED AND ON THE BRINK OF GOING TO ICASA

I have been battling for the last week to get the incorrect invoice corrected. Last week I had to phone THREE times and of those three times one of your so-called support lady put the phone down in my ear!!!!! I eventually spoke to a lady called Tansin who said I need to pay R416 for my 4G as it hadn't cancelled in time. That I understand, but since the ordering of the 5G and your 'upgrades' I have only had problems. When I ordered my 5G DIRECTLY from YOUR site I paid the R699 upfront so I DO NOT PAY UNTIL END MARCH 2021. I have emailed the C.E.O whom, clearly doesn't have ANY intention of dealing with this matter as I've had NO contact from him either. I REFUSE TO PAY UNTIL THIS SORTED!!!!! When I received my 5G it took me FIFTEEN TIMES TO GET CONNTECTED!!!!!!! I am sick of this hogwash **** honestly. Why do your customers have to run after you? If this is the case may I please have half of EVERYONE at Rain's salary because not a single person knows ehat they are doing and everything gets pushed from pillar to post. JUST SORT YOUR **** OUT!!!!!!!