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Francine B
1 reviews | Active since Sept 2023
25 Sept 2023, 08:25
Higher Bills after accepting the 2 Sim Cards offer
I have been using Rain for almost 3 years. Never defaulted on any payment, I never complain about anything. I was paying R529 per month until recently when I accepted the Rain one. Fast forward the Sim Cards has no connection. One was working on WhatsApp only. Couldn’t call or receive calls.
I reported the issue and the problem was not solve. I decided to cancel the SIM cards since it’s was not working for me.
My bills went from 529 to 730 then 933. My home internet was disconnected on the 1st of September yet all my payments were up today. I now just paid 933 for the service I didn’t have the past 3 weeks.
This is my last message to you Rain. If you don’t solve this problem I am done with you.
I am no longer interested in your SIM cards. Do not over bill me for something that is not working.
Bring back my initial plan. The 529 only.
Another thing is you take forever to answer your phones. You are wasting my time and my money.
Imagine from 529 to 930
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
25 Sept 2023, 09:35Hi Francine B
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply25 Sept 2023, 09:35
Official
Hi Francine B
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
FB
Francine B's updateReviewer Update
08 Oct 2023, 06:14Rain I have been calling and requested that you delete my Bank Details from your *****ulent billing system. You are *****ulently debiting clients accounts. You don’t even understand your own concept of month to month and no contract. Your billing system operates same as overseas ****mers. You keep on debiting people account even though canceled the services. Once a plan has been canceled no further debit orders should go off. That’s is not what is happening with you. You *****ulently keep on debiting clients accounts.
FB
Francine B's update08 Oct 2023, 06:14
Reviewer Update
Rain I have been calling and requested that you delete my Bank Details from your *****ulent billing system. You are *****ulently debiting clients accounts. You don’t even understand your own concept of month to month and no contract. Your billing system operates same as overseas ****mers. You keep on debiting people account even though canceled the services. Once a plan has been canceled no further debit orders should go off. That’s is not what is happening with you. You *****ulently keep on debiting clients accounts.
FB
Francine B's updateReviewer Update
08 Oct 2023, 06:25You are violating the POPIA act. I have no contact with you and my services was canceled and terminated in September. You debited my account on the 2nd of October. My profile displays next debit order November. That’s is *****. I demand that you delete my Bank Details from your *****ulent billing system with immediate effect. ****mers
FB
Francine B's update08 Oct 2023, 06:25
Reviewer Update
You are violating the POPIA act. I have no contact with you and my services was canceled and terminated in September. You debited my account on the 2nd of October. My profile displays next debit order November. That’s is *****. I demand that you delete my Bank Details from your *****ulent billing system with immediate effect. ****mers
FB
Francine B's updateReviewer Update
08 Oct 2023, 07:05image.jpeg 797.24 KBimage.jpeg 429.04 KB
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Francine B's update08 Oct 2023, 07:05
Reviewer Update
image.jpeg 797.24 KBimage.jpeg 429.04 KB
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Francine B's updateReviewer Update
08 Oct 2023, 07:07image.jpeg 456.69 KB
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Francine B's update08 Oct 2023, 07:07
Reviewer Update
image.jpeg 456.69 KB
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Francine B's updateReviewer Update
09 Oct 2023, 12:09Blah Blah Blah!!!
You are all over social media… trying to debit clients account before the due date and disconnecting services before the due date payment. Over billing clients, not answering calls, not delivering the products, Sim Cards not working… the list is long.
I demand that you remove my Bank Details from your *****ulent billing system.
Email me the cancellation letter and confirmation letter stating that no further debit order will go off from my account. I owe you nothing. You will soon trend on Twitter and Radio.
Why clients are struggling to get hold of you????
Why are you operating from India????
Why are you *****ulently debiting clients accounts from overseas????
Why are you quick to take clients money but failing clients services??????
Why month to month services are now accumulating areas??????
Arbaj, Aicha, Shaney… all working from India.
Shaney has a **** work address that stating that she is working in Capetown. I called the numbers and no one knows her. And one of your agent in Johannesburg confirmed that as well.
Clients are crying for their money and you are nowhere to be find.
No email address, no legit line for clients to get hold of you, no WhatsApp line, no legit debit order system yet you are a huge IT company.
Please do what is right. You canceled my services due to your lack of efficient communication regarding your new product Rain One. You failed to reinstate my services after I paid for it. You debited my account one week after I made a payment 934 my bill went from 529 to 934+400 which still doesn’t reflect on my profile and has no invoice however you still keep my Bank details on your *****ulent billing system so that you ***** from my account 1st of November.
You are all over social media… trying to debit clients account before the due date and disconnecting services before the due date payment. Over billing clients, not answering calls, not delivering the products, Sim Cards not working… the list is long.
I demand that you remove my Bank Details from your *****ulent billing system.
Email me the cancellation letter and confirmation letter stating that no further debit order will go off from my account. I owe you nothing. You will soon trend on Twitter and Radio.
Why clients are struggling to get hold of you????
Why are you operating from India????
Why are you *****ulently debiting clients accounts from overseas????
Why are you quick to take clients money but failing clients services??????
Why month to month services are now accumulating areas??????
Arbaj, Aicha, Shaney… all working from India.
Shaney has a **** work address that stating that she is working in Capetown. I called the numbers and no one knows her. And one of your agent in Johannesburg confirmed that as well.
Clients are crying for their money and you are nowhere to be find.
No email address, no legit line for clients to get hold of you, no WhatsApp line, no legit debit order system yet you are a huge IT company.
Please do what is right. You canceled my services due to your lack of efficient communication regarding your new product Rain One. You failed to reinstate my services after I paid for it. You debited my account one week after I made a payment 934 my bill went from 529 to 934+400 which still doesn’t reflect on my profile and has no invoice however you still keep my Bank details on your *****ulent billing system so that you ***** from my account 1st of November.
FB
Francine B's update09 Oct 2023, 12:09
Reviewer Update
Blah Blah Blah!!!
You are all over social media… trying to debit clients account before the due date and disconnecting services before the due date payment. Over billing clients, not answering calls, not delivering the products, Sim Cards not working… the list is long.
I demand that you remove my Bank Details from your *****ulent billing system.
Email me the cancellation letter and confirmation letter stating that no further debit order will go off from my account. I owe you nothing. You will soon trend on Twitter and Radio.
Why clients are struggling to get hold of you????
Why are you operating from India????
Why are you *****ulently debiting clients accounts from overseas????
Why are you quick to take clients money but failing clients services??????
Why month to month services are now accumulating areas??????
Arbaj, Aicha, Shaney… all working from India.
Shaney has a **** work address that stating that she is working in Capetown. I called the numbers and no one knows her. And one of your agent in Johannesburg confirmed that as well.
Clients are crying for their money and you are nowhere to be find.
No email address, no legit line for clients to get hold of you, no WhatsApp line, no legit debit order system yet you are a huge IT company.
Please do what is right. You canceled my services due to your lack of efficient communication regarding your new product Rain One. You failed to reinstate my services after I paid for it. You debited my account one week after I made a payment 934 my bill went from 529 to 934+400 which still doesn’t reflect on my profile and has no invoice however you still keep my Bank details on your *****ulent billing system so that you ***** from my account 1st of November.
You are all over social media… trying to debit clients account before the due date and disconnecting services before the due date payment. Over billing clients, not answering calls, not delivering the products, Sim Cards not working… the list is long.
I demand that you remove my Bank Details from your *****ulent billing system.
Email me the cancellation letter and confirmation letter stating that no further debit order will go off from my account. I owe you nothing. You will soon trend on Twitter and Radio.
Why clients are struggling to get hold of you????
Why are you operating from India????
Why are you *****ulently debiting clients accounts from overseas????
Why are you quick to take clients money but failing clients services??????
Why month to month services are now accumulating areas??????
Arbaj, Aicha, Shaney… all working from India.
Shaney has a **** work address that stating that she is working in Capetown. I called the numbers and no one knows her. And one of your agent in Johannesburg confirmed that as well.
Clients are crying for their money and you are nowhere to be find.
No email address, no legit line for clients to get hold of you, no WhatsApp line, no legit debit order system yet you are a huge IT company.
Please do what is right. You canceled my services due to your lack of efficient communication regarding your new product Rain One. You failed to reinstate my services after I paid for it. You debited my account one week after I made a payment 934 my bill went from 529 to 934+400 which still doesn’t reflect on my profile and has no invoice however you still keep my Bank details on your *****ulent billing system so that you ***** from my account 1st of November.
FB
Francine B's updateReviewer Update
26 Oct 2023, 21:37You can contact me on my mobile Monday to Friday to collect.
FB
Francine B's update26 Oct 2023, 21:37
Reviewer Update
You can contact me on my mobile Monday to Friday to collect.