High speed 5G running at a snails pace.

I currently pay for a premium rain package which costs R999 per month. In the past few months, I have been experience extremely slow speeds and constant buffering when watching video content. This also applies to audio. The speeds is so bad that it takes 2 hours to send a email message with a 9Mb attachment.

When I signed up, in March of 2020 just before the lock down, Rain on their website promised speeds of minimum 200Mb and a maximum of 700. The package also allows for multiple hd video streams.

I contacted Rain support on 12 January 2022 to log my complaint. I have been sent in circles and have spoken to 5 agents who promised to call back and have not. They sent out a technician to my home and he confirmed that the problem is with the tower and not on my end. This was on the 20 January. Since then, nothing has been done. I asked to speak to a manager and was told by the agent that they are not allowed to transfer calls to managers. She indicated that she will email them to call me. As usual, no response.

This company does not require any business and I urge any who have other options to look elsewhere for their internet needs. Don't waiste your money on a company that will not provide what you pay for.