wW
william W
1 reviews | Active since Jul 2016
10 May 2023, 13:52
High risk loses due to Rain not responding to my queries.
For more than a day I've been begging for assistance with my new order as well as my connection being down. We are Talking about numerous calls from my side as rain keeps promising emergency escalation and nothing happens. My company is in crisis without internet and they keep saying 24hrs, but 24 hrs has come and gone and Rain just doesn't care. I'm losing thousands daily and the security in my shop is down as well.
So I will hold rain accountable for any losses suffered if there is anything ****** from our premises.
Helpful (0)
Replies (19)0
Replies (19)
Rain's replyOfficial
10 May 2023, 13:55Hi William.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply10 May 2023, 13:55
Official
Hi William.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
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william W's updateReviewer Update
10 May 2023, 14:1525 Howard Benoni after moving from 26 Howard ave Benoni.
Eskom pushed a spike through our premises and your router is blown.
I upgraded on Saturday and now I'm being told that you will not be supplying a new router with my upgrade.
So I am currently using a Huawei Model: B525s-65a
I don't think messages is going to solve this problem, you need to contact me.
Eskom pushed a spike through our premises and your router is blown.
I upgraded on Saturday and now I'm being told that you will not be supplying a new router with my upgrade.
So I am currently using a Huawei Model: B525s-65a
I don't think messages is going to solve this problem, you need to contact me.
wW
william W's update10 May 2023, 14:15
Reviewer Update
25 Howard Benoni after moving from 26 Howard ave Benoni.
Eskom pushed a spike through our premises and your router is blown.
I upgraded on Saturday and now I'm being told that you will not be supplying a new router with my upgrade.
So I am currently using a Huawei Model: B525s-65a
I don't think messages is going to solve this problem, you need to contact me.
Eskom pushed a spike through our premises and your router is blown.
I upgraded on Saturday and now I'm being told that you will not be supplying a new router with my upgrade.
So I am currently using a Huawei Model: B525s-65a
I don't think messages is going to solve this problem, you need to contact me.
wW
william W's updateReviewer Update
10 May 2023, 15:00You should note that I can't log into your site or your app. The app shows a blank screen and your page shows errors. Is anything operational on your side?
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william W's update10 May 2023, 15:00
Reviewer Update
You should note that I can't log into your site or your app. The app shows a blank screen and your page shows errors. Is anything operational on your side?
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william W's updateReviewer Update
10 May 2023, 15:19So This has been tried 3 times now and still no progress. I've been told you will send a technician on Thursday. So until then I will hold you liable for any losses as well as my time being wasted with this instead of running my company.
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william W's update10 May 2023, 15:19
Reviewer Update
So This has been tried 3 times now and still no progress. I've been told you will send a technician on Thursday. So until then I will hold you liable for any losses as well as my time being wasted with this instead of running my company.
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william W's updateReviewer Update
10 May 2023, 15:51This information isn't showing anything and I'm done jumping through hoops to do your job for you. I have a company to run and I've wasted an entire day on this ****. Like I've said before call me and stop sending me instructions to do your job.
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william W's update10 May 2023, 15:51
Reviewer Update
This information isn't showing anything and I'm done jumping through hoops to do your job for you. I have a company to run and I've wasted an entire day on this ****. Like I've said before call me and stop sending me instructions to do your job.
wW
william W's updateReviewer Update
10 May 2023, 15:59My router is a 5G router and worked perfectly fine prior to the break in connection.
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william W's update10 May 2023, 15:59
Reviewer Update
My router is a 5G router and worked perfectly fine prior to the break in connection.
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william W's updateReviewer Update
10 May 2023, 16:01How do you not understand the implication of your failure in service delivery?
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william W's update10 May 2023, 16:01
Reviewer Update
How do you not understand the implication of your failure in service delivery?
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william W's updateReviewer Update
11 May 2023, 09:10 Can you please confirm whether your technician will be coming today, also if he will be bringing a new router?
Nyasha Gwaku refuses to respond to my mails.
I need to plan my day.
Nyasha Gwaku refuses to respond to my mails.
I need to plan my day.
wW
william W's update11 May 2023, 09:10
Reviewer Update
Can you please confirm whether your technician will be coming today, also if he will be bringing a new router?
Nyasha Gwaku refuses to respond to my mails.
I need to plan my day.
Nyasha Gwaku refuses to respond to my mails.
I need to plan my day.
wW
william W's updateReviewer Update
11 May 2023, 10:12re you planning on responding or should I get in my car and come to your offices?
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william W's update11 May 2023, 10:12
Reviewer Update
re you planning on responding or should I get in my car and come to your offices?
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william W's updateReviewer Update
11 May 2023, 10:32What time? I have to attend meetings. This is a really insufficient response.
Even a more or less time would help? It doesn't help I sit and wait all day and he only arrives at 4pm.
Even a more or less time would help? It doesn't help I sit and wait all day and he only arrives at 4pm.
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william W's update11 May 2023, 10:32
Reviewer Update
What time? I have to attend meetings. This is a really insufficient response.
Even a more or less time would help? It doesn't help I sit and wait all day and he only arrives at 4pm.
Even a more or less time would help? It doesn't help I sit and wait all day and he only arrives at 4pm.
wW
william W's updateReviewer Update
11 May 2023, 13:04So the first claim that my lawyer will be contacting you for, will be for a Dewalt DCD 20v XR 3 Speed steel chuck series cordless drill and a 6AH Lithium battery. You will be looking at the region of about R12000. As we don't have any recordings of who took it. Your Technician still hasn't contacted me you can expect more claims.
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william W's update11 May 2023, 13:04
Reviewer Update
So the first claim that my lawyer will be contacting you for, will be for a Dewalt DCD 20v XR 3 Speed steel chuck series cordless drill and a 6AH Lithium battery. You will be looking at the region of about R12000. As we don't have any recordings of who took it. Your Technician still hasn't contacted me you can expect more claims.
wW
william W's updateReviewer Update
11 May 2023, 14:27Make your excuses it's fine, all I know is that I won't carry these loses.
I have an endless paper trail regarding this matter and will hold you liable.
You are running out of time as it is now 14h25 and the security system will be down again tonight. Also keep in mind that I will not hold back on moving equipment into the new workshop any further we have been begging you to come to the table and tomorrow will be day 5.
I have an endless paper trail regarding this matter and will hold you liable.
You are running out of time as it is now 14h25 and the security system will be down again tonight. Also keep in mind that I will not hold back on moving equipment into the new workshop any further we have been begging you to come to the table and tomorrow will be day 5.
wW
william W's update11 May 2023, 14:27
Reviewer Update
Make your excuses it's fine, all I know is that I won't carry these loses.
I have an endless paper trail regarding this matter and will hold you liable.
You are running out of time as it is now 14h25 and the security system will be down again tonight. Also keep in mind that I will not hold back on moving equipment into the new workshop any further we have been begging you to come to the table and tomorrow will be day 5.
I have an endless paper trail regarding this matter and will hold you liable.
You are running out of time as it is now 14h25 and the security system will be down again tonight. Also keep in mind that I will not hold back on moving equipment into the new workshop any further we have been begging you to come to the table and tomorrow will be day 5.
wW
william W's updateReviewer Update
11 May 2023, 15:2615H30 Still no contact from your Technician.
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william W's update11 May 2023, 15:26
Reviewer Update
15H30 Still no contact from your Technician.
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william W's updateReviewer Update
11 May 2023, 16:17So by now it's pretty clear that once again you've been lying to me, your technician is still non existent. Tomorrow is wage runs and I will simply hand your physical address to my employees.
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william W's update11 May 2023, 16:17
Reviewer Update
So by now it's pretty clear that once again you've been lying to me, your technician is still non existent. Tomorrow is wage runs and I will simply hand your physical address to my employees.
wW
william W's updateReviewer Update
12 May 2023, 07:24I would like to commend Prince the technician that obviously went out of his way to come and help after hours yesterday.
But then I also have to say that the connection still doesn't have internet connection on either 4g or 5g. This is now obviously something in your settings. Please fix this as the problem still isn't fixed. It's also clear that you haven't assessed the problem properly.
Urgently awaiting your response as we have to do wages today and need this connection running urgently.
But then I also have to say that the connection still doesn't have internet connection on either 4g or 5g. This is now obviously something in your settings. Please fix this as the problem still isn't fixed. It's also clear that you haven't assessed the problem properly.
Urgently awaiting your response as we have to do wages today and need this connection running urgently.
wW
william W's update12 May 2023, 07:24
Reviewer Update
I would like to commend Prince the technician that obviously went out of his way to come and help after hours yesterday.
But then I also have to say that the connection still doesn't have internet connection on either 4g or 5g. This is now obviously something in your settings. Please fix this as the problem still isn't fixed. It's also clear that you haven't assessed the problem properly.
Urgently awaiting your response as we have to do wages today and need this connection running urgently.
But then I also have to say that the connection still doesn't have internet connection on either 4g or 5g. This is now obviously something in your settings. Please fix this as the problem still isn't fixed. It's also clear that you haven't assessed the problem properly.
Urgently awaiting your response as we have to do wages today and need this connection running urgently.
wW
william W's updateReviewer Update
12 May 2023, 09:10Can you respond?
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william W's update12 May 2023, 09:10
Reviewer Update
Can you respond?
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william W's updateReviewer Update
12 May 2023, 10:42Still not working. My devices connect to the the router yet no internet access.
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william W's update12 May 2023, 10:42
Reviewer Update
Still not working. My devices connect to the the router yet no internet access.
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william W's updateReviewer Update
12 May 2023, 11:39I have now had my own it specialist take a look. He tested the system and I have 90% 5G signal on my internet sim. Upload works fine, download remains 0.
On my phone sim from rain in a different router I have full signal on 5G, so signal is not the problem either.
The conclusion is that the sim in question doesn't have internet access.
The same way it would be as if my account wasn't paid, the account is up to date so rain needs to allow my 5G internet sim internet access.
On my phone sim from rain in a different router I have full signal on 5G, so signal is not the problem either.
The conclusion is that the sim in question doesn't have internet access.
The same way it would be as if my account wasn't paid, the account is up to date so rain needs to allow my 5G internet sim internet access.
wW
william W's update12 May 2023, 11:39
Reviewer Update
I have now had my own it specialist take a look. He tested the system and I have 90% 5G signal on my internet sim. Upload works fine, download remains 0.
On my phone sim from rain in a different router I have full signal on 5G, so signal is not the problem either.
The conclusion is that the sim in question doesn't have internet access.
The same way it would be as if my account wasn't paid, the account is up to date so rain needs to allow my 5G internet sim internet access.
On my phone sim from rain in a different router I have full signal on 5G, so signal is not the problem either.
The conclusion is that the sim in question doesn't have internet access.
The same way it would be as if my account wasn't paid, the account is up to date so rain needs to allow my 5G internet sim internet access.
wW
william W's updateReviewer Update
12 May 2023, 11:40This conversation is currently on the rain connection on my phone sim 2 with rain.
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william W's update12 May 2023, 11:40
Reviewer Update
This conversation is currently on the rain connection on my phone sim 2 with rain.