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CQ
Cedric Q

1 reviews | Active since Mar 2018

05 Dec 2020, 08:47

Hidden costs

My niece uses her bank account to buy rain 24/,7 four g package for me each month. Did not want a debit on her account so ordered new sim every month which the delivery is advertised free. I'm a pensioner and return the money to her each time from my sassa. Went good for two.months then suddenly they deduct another 280 and say it's connection fees. I had to pay that money to my niece from my sassa on top of the the R479. What thieving is this from old people. Nowhere is this connection fee ever mentioned. Inquiry just brought more confusion. *******.

0
Replies (3)
Rain
Rain's reply05 Dec 2020, 10:17
Official
Hi Cedric 

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you?

Stay safe.

Regards
Mosa
CQ
Cedric Q's update05 Dec 2020, 10:41
Reviewer Update
Thank you for the speedy response. The email is jadevickruse@gmail.
CQ
Cedric Q's update11 Dec 2020, 03:42
Reviewer Update
So typical. Shamed in public and so there is a quick response and apology on this platform. I supp**** the email *** as requested and a week later absolutely zero response. Rain only apply cosmetics on platforms like these but out of the public eye they are rotten to the core. It is beyond shocking how bad there public relations are. Why are so many people complaining about the same things relative to this provider but nothing ever happens. Is there not a legal public protection body we can all take our thousands of complaints to. Could somebody please comment. Let's put our voices together against this monster rather than be a lone whisper. Serious people we allow these companies that are ************ to **** us and we just back down.