JD
Jackie D
1 reviews | Active since Jan 2016
18 Apr 2020, 12:37
HI RONEL PILLAY RAIN ONLINE SUPPORT IS NON-EXISTENT!!!
I have a problem with the Rain support. I logged a call about my unlimited Wifi 4G/5G router not working and to date I've received 5 e-mails and ZERO ASSISTANCE!!! You cannot phone them. When you phone they direct you to log a call via e-mail or on their website. All you get back is an automated response saying that they've seen your query and that someone will contact you. When? New Year 2021? My contact persons at Rain are Ronel Pillay and Cassy G.
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Replies (2)JD
Jackie D's updateReviewer Update
20 Apr 2020, 09:52So, it's 2 days later and my RAIN router still does not connect and I have still had zero response from RAIN. I will not recommend that anyone get RAIN as a service provider for the following reasons: 1) NON-RESPONSIVENESS - after selling the router to me. Once they got their money they lost all interest in assisting me with any technical problems. 2) Instructions that SIMPLY DO NOT match up with the configuration requirements or even with their own web-site e.g. options that they claim are on their site but, SIMPLY, are not 3) Mainly AUTOMATED E-MAIL RESPONSES 4) Belated apologies, (each time at least a day after I complain) and then again total silence.
JD
Jackie D's update20 Apr 2020, 09:52
Reviewer Update
So, it's 2 days later and my RAIN router still does not connect and I have still had zero response from RAIN. I will not recommend that anyone get RAIN as a service provider for the following reasons: 1) NON-RESPONSIVENESS - after selling the router to me. Once they got their money they lost all interest in assisting me with any technical problems. 2) Instructions that SIMPLY DO NOT match up with the configuration requirements or even with their own web-site e.g. options that they claim are on their site but, SIMPLY, are not 3) Mainly AUTOMATED E-MAIL RESPONSES 4) Belated apologies, (each time at least a day after I complain) and then again total silence.
JD
Jackie D's updateReviewer Update
12 May 2020, 14:23So here we are again. I complained about lack of support on 18th April and now it has again been since Thursday the 7th that I have been waiting for assistance. Rain sent me a long list of technical questions to answer yesterday. I rep**** that I am not a technician but a client and that I had requested a phone call. Right until now I've still had no phone call and also no connection since Thursday 7th May.
JD
Jackie D's update12 May 2020, 14:23
Reviewer Update
So here we are again. I complained about lack of support on 18th April and now it has again been since Thursday the 7th that I have been waiting for assistance. Rain sent me a long list of technical questions to answer yesterday. I rep**** that I am not a technician but a client and that I had requested a phone call. Right until now I've still had no phone call and also no connection since Thursday 7th May.