MV
Marthinus V
1 reviews | Active since May 2017
29 Dec 2024, 10:58
Hi Rain...Me AGAIN!!!
It seems this is the only place that I can actually get a response from Rain. Better than wasting airtime calling them and having the problem 'escalated'. I've been COMPLETELY WITHOUT INTERNET for a week now and had such bad signal before that that I couldn't even send a photo via WhatsApp. Called yesterday and the consultant couldn't resolve my problem, so it got 'escalated' AGAIN... I'm 2 days away from having to pay again. Someone with some kind of authority need to call me so we can discuss my reduced payment or free month. You guys are not keeping to our legally binding agreement and I have everything on record to show how many times I had to contact you because of lack of service. I swear I'm gonna go the legal route if you don't compensate me and I will then sue for the loss of average income from my online business too.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
29 Dec 2024, 11:18Hi Marthinus V,
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into the network query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into the network query; we will be in touch to further assist.
Regards,
rain.
Rain's reply29 Dec 2024, 11:18
Official
Hi Marthinus V,
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into the network query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into the network query; we will be in touch to further assist.
Regards,
rain.
MV
Marthinus V's updateReviewer Update
29 Dec 2024, 11:51Same reply as always.
Just sort my service out.
Just sort my service out.
MV
Marthinus V's update29 Dec 2024, 11:51
Reviewer Update
Same reply as always.
Just sort my service out.
Just sort my service out.
MV
Marthinus V's updateReviewer Update
30 Dec 2024, 12:23I have spoken to your consultants 4 times now, reset my router, created a new APN and switched off for 15 minutes and just about every other thing you can think of and I AM STILL WITHOUT INTERNET!!!!! Tomorrow you expect payment...Really...
I am done begging and *****ing. Now it will become a legal matter.
I am done begging and *****ing. Now it will become a legal matter.
MV
Marthinus V's update30 Dec 2024, 12:23
Reviewer Update
I have spoken to your consultants 4 times now, reset my router, created a new APN and switched off for 15 minutes and just about every other thing you can think of and I AM STILL WITHOUT INTERNET!!!!! Tomorrow you expect payment...Really...
I am done begging and *****ing. Now it will become a legal matter.
I am done begging and *****ing. Now it will become a legal matter.
MV
Marthinus V's updateReviewer Update
30 Dec 2024, 12:25For interest sake, I put my Capitec sim in my router and had fantastic signal, so the fault lies on your side. It also worked with my 4G mobile Rain sim.
MV
Marthinus V's update30 Dec 2024, 12:25
Reviewer Update
For interest sake, I put my Capitec sim in my router and had fantastic signal, so the fault lies on your side. It also worked with my 4G mobile Rain sim.
MV
Marthinus V's updateReviewer Update
30 Dec 2024, 15:21Thank you for the actions taken. It gives me hope that this matter will be resolved successfully and that I can start working flat-out again without interruptions. I appreciate the assistance and will update after my new sim delivery.
Thank you for the adjustment to my fees. For the first time in a long time I feel like my problems were heard and given proper attention. The resolve remains to be seen, but I will give credit where it's due.
Thank you for the adjustment to my fees. For the first time in a long time I feel like my problems were heard and given proper attention. The resolve remains to be seen, but I will give credit where it's due.
MV
Marthinus V's update30 Dec 2024, 15:21
Reviewer Update
Thank you for the actions taken. It gives me hope that this matter will be resolved successfully and that I can start working flat-out again without interruptions. I appreciate the assistance and will update after my new sim delivery.
Thank you for the adjustment to my fees. For the first time in a long time I feel like my problems were heard and given proper attention. The resolve remains to be seen, but I will give credit where it's due.
Thank you for the adjustment to my fees. For the first time in a long time I feel like my problems were heard and given proper attention. The resolve remains to be seen, but I will give credit where it's due.
MV
Marthinus V's updateReviewer Update
02 Jan 2025, 16:49Good afternoon.
Thank you for getting my new sim card to me so promptly today already. As the record will indicate, I paid for my subscription yesterday already.
The problem is however still ongoing. I placed the new sim in, the old sim, the new again and reset, restarted, etc. and still no connection.
I doubted my router and placed my Capitec sim in it again and immediately had great connection. The same with my wife's Vodacom sim. I made a video of it as well, but am not sure if you are on WhatsApp or another platform where I can share it.
What now..? I will be home and in front of the router at 17:30 if someone wants to call please...
Thank you for getting my new sim card to me so promptly today already. As the record will indicate, I paid for my subscription yesterday already.
The problem is however still ongoing. I placed the new sim in, the old sim, the new again and reset, restarted, etc. and still no connection.
I doubted my router and placed my Capitec sim in it again and immediately had great connection. The same with my wife's Vodacom sim. I made a video of it as well, but am not sure if you are on WhatsApp or another platform where I can share it.
What now..? I will be home and in front of the router at 17:30 if someone wants to call please...
MV
Marthinus V's update02 Jan 2025, 16:49
Reviewer Update
Good afternoon.
Thank you for getting my new sim card to me so promptly today already. As the record will indicate, I paid for my subscription yesterday already.
The problem is however still ongoing. I placed the new sim in, the old sim, the new again and reset, restarted, etc. and still no connection.
I doubted my router and placed my Capitec sim in it again and immediately had great connection. The same with my wife's Vodacom sim. I made a video of it as well, but am not sure if you are on WhatsApp or another platform where I can share it.
What now..? I will be home and in front of the router at 17:30 if someone wants to call please...
Thank you for getting my new sim card to me so promptly today already. As the record will indicate, I paid for my subscription yesterday already.
The problem is however still ongoing. I placed the new sim in, the old sim, the new again and reset, restarted, etc. and still no connection.
I doubted my router and placed my Capitec sim in it again and immediately had great connection. The same with my wife's Vodacom sim. I made a video of it as well, but am not sure if you are on WhatsApp or another platform where I can share it.
What now..? I will be home and in front of the router at 17:30 if someone wants to call please...
MV
Marthinus V's updateReviewer Update
03 Jan 2025, 15:16Please advise on how we are going to resolve this matter. I have an online business, am using a s#!tload of airtime hotspotting 4 devices and it's now been two weeks without internet. That all after I paid in good faith on the first.
This is not on.
I'm getting the feeling that you don't take it seriously that I will take this further legally.
This is my last personal response unless my internet works at end of business today.
This is not on.
I'm getting the feeling that you don't take it seriously that I will take this further legally.
This is my last personal response unless my internet works at end of business today.
MV
Marthinus V's update03 Jan 2025, 15:16
Reviewer Update
Please advise on how we are going to resolve this matter. I have an online business, am using a s#!tload of airtime hotspotting 4 devices and it's now been two weeks without internet. That all after I paid in good faith on the first.
This is not on.
I'm getting the feeling that you don't take it seriously that I will take this further legally.
This is my last personal response unless my internet works at end of business today.
This is not on.
I'm getting the feeling that you don't take it seriously that I will take this further legally.
This is my last personal response unless my internet works at end of business today.
MV
Marthinus V's updateReviewer Update
04 Jan 2025, 10:18It keeps getting escalated and nothing gets sorted out. This is affecting my online business tremendously.
Here's an idea.
Refund me my money and cancel my service with immediate effect. I am tired of this now.
Also provide me with an email address for your legal department please.
Here's an idea.
Refund me my money and cancel my service with immediate effect. I am tired of this now.
Also provide me with an email address for your legal department please.
MV
Marthinus V's update04 Jan 2025, 10:18
Reviewer Update
It keeps getting escalated and nothing gets sorted out. This is affecting my online business tremendously.
Here's an idea.
Refund me my money and cancel my service with immediate effect. I am tired of this now.
Also provide me with an email address for your legal department please.
Here's an idea.
Refund me my money and cancel my service with immediate effect. I am tired of this now.
Also provide me with an email address for your legal department please.
MV
Marthinus V's updateReviewer Update
04 Jan 2025, 20:18I have been advised to ask for any further correspondence to be done via email as this platform is not legally binding and can only be used for reference of information.
Please send me an email with the above request and please specify the exact specifications of the action and timeline involved.
Alternatively, please provide me with an email address, as requested.
Please send me an email with the above request and please specify the exact specifications of the action and timeline involved.
Alternatively, please provide me with an email address, as requested.
MV
Marthinus V's update04 Jan 2025, 20:18
Reviewer Update
I have been advised to ask for any further correspondence to be done via email as this platform is not legally binding and can only be used for reference of information.
Please send me an email with the above request and please specify the exact specifications of the action and timeline involved.
Alternatively, please provide me with an email address, as requested.
Please send me an email with the above request and please specify the exact specifications of the action and timeline involved.
Alternatively, please provide me with an email address, as requested.