Hi I spoke to 3 agents in the space of 1hour , I wanted to make a payment towards my account

Hi I spoke to 3 agents in the space of 1hour , I wanted to make a payment towards my account. 1x agent was Namkele failed my security question , had a cheeky attitude towards me, then told me I'm not the account holder, spoke to 2nd agent Mervyn again was told about a second account which I dnt have, just 1 account with 2 home internet's and 4x SIM cards again bad services 3rd agent was more helpful than ever his name was Mahkolo Makoena great service, attention to detail updated my address that was spelled incorrect , he assist with sending a request for payment arrangement. Please let the accounts Dept call me Urgently please