Hi Firstly I would like to express how disappointed I am with your service

Hi Firstly I would like to express how disappointed I am with your service. I have had no network for 2 weeks on my router. I have been calling and calling and calling you guys and you all claim that you will help with my situation but nothing has happened yet. I have to know use extra money to substitute the router to get data while I'm being debited by you while I am not getting the service I paid for. I have over 7 different reference numbers I am still awaiting a call from your network technicians for past 2 weeks and I am honestly fed up that I am considering to cancel my plan with you. You guys are so frustrating. This is the worst service I have ever had from a service provider.