ML
Mike L
1 reviews | Active since Jul 2011
13 Jul 2025, 18:23
Here we go again. Poor speed.
Here we go again. Took you guys over a month to connect me after the router broke, now with the 5G uncapped package, i am only able to get up to 10mbps. I have been chatting to someone through Mybroadband to help resolve the issue, but they are no longer coming back to me after countless troubleshooting steps. How is it that I am getting this poor service whenever I try to get service from you?
Helpful (0)
Replies (8)0
Replies (8)ML
Mike L's updateReviewer Update
14 Jul 2025, 17:54Shouldn't you have this on record?
It is: C3SDW20C***2
It is: C3SDW20C***2
ML
Mike L's update14 Jul 2025, 17:54
Reviewer Update
Shouldn't you have this on record?
It is: C3SDW20C***2
It is: C3SDW20C***2
ML
Mike L's updateReviewer Update
21 Jul 2025, 11:48I have done all this but there is no difference. I am connected to 5G and 5Ghz frequency is on 36. The speed is still not acceptable. PLEASE SEND A TECHNICIAN TO MY HOME SO THEY CAN TEST THE SPEED ON SITE. I WILL NOT CONTINUE PAYING FOR A SERVICE I AM NOT GETTING.
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image.png 29.18 KB
ML
Mike L's update21 Jul 2025, 11:48
Reviewer Update
I have done all this but there is no difference. I am connected to 5G and 5Ghz frequency is on 36. The speed is still not acceptable. PLEASE SEND A TECHNICIAN TO MY HOME SO THEY CAN TEST THE SPEED ON SITE. I WILL NOT CONTINUE PAYING FOR A SERVICE I AM NOT GETTING.
image.png 29.18 KB
image.png 29.18 KB
ML
Mike L's updateReviewer Update
21 Jul 2025, 20:32image.png 23.73 KB
I am posting your response for the public to see the terrible customer service. How can an internet service provider not have any technicians. Furthermore, what do you mean I must make an informed decision? This sentence makes little sense in the context of the conversation.
I am posting your response for the public to see the terrible customer service. How can an internet service provider not have any technicians. Furthermore, what do you mean I must make an informed decision? This sentence makes little sense in the context of the conversation.
ML
Mike L's update21 Jul 2025, 20:32
Reviewer Update
image.png 23.73 KB
I am posting your response for the public to see the terrible customer service. How can an internet service provider not have any technicians. Furthermore, what do you mean I must make an informed decision? This sentence makes little sense in the context of the conversation.
I am posting your response for the public to see the terrible customer service. How can an internet service provider not have any technicians. Furthermore, what do you mean I must make an informed decision? This sentence makes little sense in the context of the conversation.
ML
Mike L's updateReviewer Update
22 Aug 2025, 11:32I sent you guys 2 mails with screenshots of my speed. You did not bother phoning me, or acknowledge receipt of them. Who is in charge of your service, because this person need to urgently address the poor service.
ML
Mike L's update22 Aug 2025, 11:32
Reviewer Update
I sent you guys 2 mails with screenshots of my speed. You did not bother phoning me, or acknowledge receipt of them. Who is in charge of your service, because this person need to urgently address the poor service.
ML
Mike L's updateReviewer Update
22 Aug 2025, 14:47It was sent to *** Is this not the correct email address?
ML
Mike L's update22 Aug 2025, 14:47
Reviewer Update
It was sent to *** Is this not the correct email address?
ML
Mike L's updateReviewer Update
22 Aug 2025, 20:18image.png 3.94 KB
image.png 4.71 KB
See screenshots of date and time above. I cant believe you missed 2 of my emails.
image.png 4.71 KB
See screenshots of date and time above. I cant believe you missed 2 of my emails.
ML
Mike L's update22 Aug 2025, 20:18
Reviewer Update
image.png 3.94 KB
image.png 4.71 KB
See screenshots of date and time above. I cant believe you missed 2 of my emails.
image.png 4.71 KB
See screenshots of date and time above. I cant believe you missed 2 of my emails.
ML
Mike L's updateReviewer Update
25 Aug 2025, 19:54 Hi there
During the early part of the day the speed is far better, but it gets worse as the day goes on. The evenings are especially bad and this is obviously the peak time. It seems like you do not have the capacity to handle the load in the evening. The speed currently is:
image.png 31.48 KB
During the day when the speed is better, the Ping, the Jitter and the Pocket loss is very high. On two different occasions I tested it, the Ping was at 129 and 103ms respectively. The jitter was at 175 and 207ms and the Pocket loss was 692 and 776. This causes instability in video calls etc.
During the early part of the day the speed is far better, but it gets worse as the day goes on. The evenings are especially bad and this is obviously the peak time. It seems like you do not have the capacity to handle the load in the evening. The speed currently is:
image.png 31.48 KB
During the day when the speed is better, the Ping, the Jitter and the Pocket loss is very high. On two different occasions I tested it, the Ping was at 129 and 103ms respectively. The jitter was at 175 and 207ms and the Pocket loss was 692 and 776. This causes instability in video calls etc.
ML
Mike L's update25 Aug 2025, 19:54
Reviewer Update
Hi there
During the early part of the day the speed is far better, but it gets worse as the day goes on. The evenings are especially bad and this is obviously the peak time. It seems like you do not have the capacity to handle the load in the evening. The speed currently is:
image.png 31.48 KB
During the day when the speed is better, the Ping, the Jitter and the Pocket loss is very high. On two different occasions I tested it, the Ping was at 129 and 103ms respectively. The jitter was at 175 and 207ms and the Pocket loss was 692 and 776. This causes instability in video calls etc.
During the early part of the day the speed is far better, but it gets worse as the day goes on. The evenings are especially bad and this is obviously the peak time. It seems like you do not have the capacity to handle the load in the evening. The speed currently is:
image.png 31.48 KB
During the day when the speed is better, the Ping, the Jitter and the Pocket loss is very high. On two different occasions I tested it, the Ping was at 129 and 103ms respectively. The jitter was at 175 and 207ms and the Pocket loss was 692 and 776. This causes instability in video calls etc.
ML
Mike L's updateReviewer Update
26 Aug 2025, 13:18I cannot confirm the exact time, but I find the bad connectivity after 5
ML
Mike L's update26 Aug 2025, 13:18
Reviewer Update
I cannot confirm the exact time, but I find the bad connectivity after 5