Here we go again...

Despite my last glowing review of Rain, their customer service has since reverted to its old ways.

As with my first review of that account, when I ordered another router for the same premises I had my first, you'd think that since the first worked well, the second should not have been an issue. Wrong... It has been over 2 weeks since I received my router, but I have yet to connect because Rain (Rain) is working on the towers in my area. My first package works very well from the same towers and premises without any problems at all.

In my case, I run a small business from the premises, and it doesn't matter to them whether you lose customers or not, Their customer service has let me down multiple times, I have tried explaining my situation, but there just seems to be no care to help you. My best response so far is that they will escalate my issue. If you want service from them, why must you write negative reviews? It would have been obvious if they really cared about their clients that they would have investigated internally why their customer service could not or wouldn't assist them. All the people I spoke to were unresponsive even when I threatened to cancel my new order. My patience is wearing thin