Here is my call ***

Here is my call ***. This call was escalated to the technical department and we were supposed to atleast get a call before close of business today with a solution to the ongoing problem we have been having with our signal. Up until now they haven't even sent the mail they were suppposed to. I only found out today that the tower we have been connected to has been offline for 6 days. No one said anything until today. I asked that they send a tech out to turn our router to link to another tower that is closer to us. We have an outside router that is mounted to our dish outside. We are unable to turn the thing. This has to be sorted as in now.