Help & customer service as scares as rain

Got the service as Helkom cut our service due to cable theft. Became more of a necessity as i needed to start to work from home due to the current health situation. I have a 3G router that works fine with 2 different providers sim except for the rain sim, I called for support and after waiting for someone to come onto the chat for 29 minutes i got assisted by Phindile Lukhele. She asked me the normal scripted stuff and then told me to restart my router, i told her if i restart I am going to loose my connection as I was currently using the router to connect. I asked her to call me back and she said she cant but i should restart and come back onto the chat ans ask for her. I told her I am not willing to wait another 29 minutes and I cant restart as I will loose the connection. Her response "Oh well........there is a challange". Needless to say i was shocked and probed her about her response and she just did not provide me with any help at all. When i asked to chat to someone else without waiting she ended the chat. Like I said on the review I gave her, if this is what your service is like your business will vanish like all other providers before you!