Headache service

Rain is a headache. I recently had an issue with you just 2 weeks ago deducting on the wrong date. You arranged for the 2nd of this month and was paid. Just now when I get home our services are off because of some month that was not paid! How come was it not paid but on my account its reflecting and worse on our last communication the only outstanding amount was R845 plus. Where does this amount comes from. I've had enough bad experience and headache with you. It has to stop! Please cancel the services it's enough!