Head in the Cloud with Rain

Rain's app, call and services are utterly terrible. If you contact them they are quick to send an automated email with a reference number, but after that it is radio silence and you (the customer) must contact them over and over again, hoping that this time you will receive a response.

I changed my debit order and they, in their infinite wisdom, decided to start deducting the amount 4 days prior thereto causing me to incur additional banking changes. I then paid then using their all too convenient self payment link. They proceeded to deduct the money on the new debit order date. I attempted to resolve the issue via the app and I am till today still waiting for a response. I had to call them on 4 different occasions before I receive a pathetic response, basically alleging that they had some changed their billing system and the money was due. I have thus paid twice for the same service.

****sters elite.