CN
Clifford N/A
1 reviews | Active since Feb 2022
11 Apr 2025, 07:36
Having internet issues again
Giving two stars as I normally have no issues, but lately it keeps happening.
I am a gamer and I stream movies. I know this internet is not perfect and not built for flawless connection.
Again I am getting huge sets of latency or ping. I can not game or enjoy movies with the connection.
It stops for like 10 minutes and happens again, when I am unable to enjoy basic internet.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
11 Apr 2025, 09:05Hi Clifford
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
Best regards,
Rain's reply11 Apr 2025, 09:05
Official
Hi Clifford
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
Best regards,
CN
Clifford N/A's updateReviewer Update
11 Apr 2025, 09:23Please note:
I am currently not home and switched the Wifi off. I will be home about 6 pm.
I have restarted and completely reset the router to default settings before. Especially when it acts up and nothing changes.
It is not the placement.
I am currently not home and switched the Wifi off. I will be home about 6 pm.
I have restarted and completely reset the router to default settings before. Especially when it acts up and nothing changes.
It is not the placement.
CN
Clifford N/A's update11 Apr 2025, 09:23
Reviewer Update
Please note:
I am currently not home and switched the Wifi off. I will be home about 6 pm.
I have restarted and completely reset the router to default settings before. Especially when it acts up and nothing changes.
It is not the placement.
I am currently not home and switched the Wifi off. I will be home about 6 pm.
I have restarted and completely reset the router to default settings before. Especially when it acts up and nothing changes.
It is not the placement.
Rain's replyOfficial
11 Apr 2025, 10:29Hi Clifford,
Please be advised that we will be calling you around 6pm tonight to assist with your connection query.
Regards,
rain.
Please be advised that we will be calling you around 6pm tonight to assist with your connection query.
Regards,
rain.
Best regards,
Rain's reply11 Apr 2025, 10:29
Official
Hi Clifford,
Please be advised that we will be calling you around 6pm tonight to assist with your connection query.
Regards,
rain.
Please be advised that we will be calling you around 6pm tonight to assist with your connection query.
Regards,
rain.
Best regards,
CN
Clifford N/A's updateReviewer Update
17 Apr 2025, 16:02Which "6pm tonight" is this, because it has basically been a week.
I get a reply today on my older complaint about the same issue...
I get a reply today on my older complaint about the same issue...
CN
Clifford N/A's update17 Apr 2025, 16:02
Reviewer Update
Which "6pm tonight" is this, because it has basically been a week.
I get a reply today on my older complaint about the same issue...
I get a reply today on my older complaint about the same issue...
Rain's replyOfficial
17 Apr 2025, 17:00Hi Clifford,
Please be advised, we do apologise for the delay. We would like to request for three speedtest to be done when the issue occurs and for the speedtest to be dent to *** and once provided, we will be able to follow up with the relevant team.
Regards,
rain.
Please be advised, we do apologise for the delay. We would like to request for three speedtest to be done when the issue occurs and for the speedtest to be dent to *** and once provided, we will be able to follow up with the relevant team.
Regards,
rain.
Best regards,
Rain's reply17 Apr 2025, 17:00
Official
Hi Clifford,
Please be advised, we do apologise for the delay. We would like to request for three speedtest to be done when the issue occurs and for the speedtest to be dent to *** and once provided, we will be able to follow up with the relevant team.
Regards,
rain.
Please be advised, we do apologise for the delay. We would like to request for three speedtest to be done when the issue occurs and for the speedtest to be dent to *** and once provided, we will be able to follow up with the relevant team.
Regards,
rain.
Best regards,
Rain's replyOfficial
17 Apr 2025, 18:59Hi Clifford,
We do apologise for not being in contact, however, we have received feedback on the issue and which is why we are requesting for three speedtests to be done when the issue occurs and for the speedtest to be dent to *** and once provided, we will be able to follow up with the relevant team.
Regards,
rain.
We do apologise for not being in contact, however, we have received feedback on the issue and which is why we are requesting for three speedtests to be done when the issue occurs and for the speedtest to be dent to *** and once provided, we will be able to follow up with the relevant team.
Regards,
rain.
Best regards,
Rain's reply17 Apr 2025, 18:59
Official
Hi Clifford,
We do apologise for not being in contact, however, we have received feedback on the issue and which is why we are requesting for three speedtests to be done when the issue occurs and for the speedtest to be dent to *** and once provided, we will be able to follow up with the relevant team.
Regards,
rain.
We do apologise for not being in contact, however, we have received feedback on the issue and which is why we are requesting for three speedtests to be done when the issue occurs and for the speedtest to be dent to *** and once provided, we will be able to follow up with the relevant team.
Regards,
rain.
Best regards,
CN
Clifford N/A's updateReviewer Update
17 Apr 2025, 19:07I have to reset things and jump through hoops for a slightly stable connection...
This will be my last month using rain
This will be my last month using rain
CN
Clifford N/A's update17 Apr 2025, 19:07
Reviewer Update
I have to reset things and jump through hoops for a slightly stable connection...
This will be my last month using rain
This will be my last month using rain
Rain's replyOfficial
17 Apr 2025, 19:54Hi Clifford,
We would like to assist, please drop us a message once the speed tests have been provided via email.
Regards,
rain.
We would like to assist, please drop us a message once the speed tests have been provided via email.
Regards,
rain.
Best regards,
Rain's reply17 Apr 2025, 19:54
Official
Hi Clifford,
We would like to assist, please drop us a message once the speed tests have been provided via email.
Regards,
rain.
We would like to assist, please drop us a message once the speed tests have been provided via email.
Regards,
rain.
Best regards,
CN
Clifford N/A's updateReviewer Update
23 Apr 2025, 20:47What email, also please I want to cancel. Get me someone that can ensure me that I will not have this provider at the end of the month
CN
Clifford N/A's update23 Apr 2025, 20:47
Reviewer Update
What email, also please I want to cancel. Get me someone that can ensure me that I will not have this provider at the end of the month
Rain's replyOfficial
26 Apr 2025, 19:47Hi Clifford,
Please be advised, we do see that your account is placed on a scheduled cancellation that will take place on 01/05/2025.
Regards,
rain.
Please be advised, we do see that your account is placed on a scheduled cancellation that will take place on 01/05/2025.
Regards,
rain.
Best regards,
Rain's reply26 Apr 2025, 19:47
Official
Hi Clifford,
Please be advised, we do see that your account is placed on a scheduled cancellation that will take place on 01/05/2025.
Regards,
rain.
Please be advised, we do see that your account is placed on a scheduled cancellation that will take place on 01/05/2025.
Regards,
rain.
Best regards,