Have you ever seen the Rain??

My boyfriend is the sim owner. During August, from the 9th, we were without signal for a whole 8 day period. We submitted various tickets, reporting the issue. When our service was eventually restored, we requested a reduced invoice amount but that didn't happen.

On September 1st we were billed for R265. No refund. Another ticket was submitted. Reference number listed in the email response ***4. No call. No feedback. Nada.

The invoice for October was also for R265. Another ticket was submitted. This time the email reference number was ***4.

Now it is 11 October. 9 days of deafening silence from the billing department. And the math is actually quite easy. Take the invoice amount (R265), divide it by 31 (number of days in August) and then multiply it by 8 (days without service)

We love Rain and the fact that it is a prepaid service. It is the LACK of customer care that upsets us. Paul gets frustrated with me for not sorting out the internet and wifi issues, and I keep buying Telkom data to keep our business running, all while we already paid for a service that is simply not there. And all we get is a stillborn promise of help that apparently took the long route through the forest, because it is still missing in action.

Good thing though that I made screenshots of every ticket before submitting them. Tucked in a folder called Evidence. I wonder why??