Have had no internet for over 2 weeks, next payment is due on the 25th Customer service agents drop calls on me and never get called back about my issue so it has been terrible service all day round

Have had no internet for over 2 weeks, next payment is due on the 25th Customer service agents drop calls on me and never get called back about my issue so it has been terrible service all day round. I regret choosing rain in my life, the service had been nothing short of appalling and unprofessional.