MA
Mamokete A
1 reviews | Active since Nov 2023
03 Nov 2023, 13:19
have been been calling support since last week trying to rectify a billing error but to no avail
have been been calling support since last week trying to rectify a billing error but to no avail. I got different responses from each agent I spoke to and I have multiple reference numbers from support telling that they will get back to me. Now I have been disconnected and I can't seem to get through to support anymore. They don't respond to emails, inbox messages or even when you go to their page they don't respond. This is the most horrible service I've ever experienced from a service provider.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Nov 2023, 13:21Hi Mamokete
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply03 Nov 2023, 13:21
Official
Hi Mamokete
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MA
Mamokete A's updateReviewer Update
03 Nov 2023, 14:01I spent all of last week hearing that. I'm still yet to see any feedback.
MA
Mamokete A's update03 Nov 2023, 14:01
Reviewer Update
I spent all of last week hearing that. I'm still yet to see any feedback.
MA
Mamokete A's updateReviewer Update
03 Nov 2023, 20:51I selected the 25th and was surprised when I logged into the portal only to find my date changed to the first. Hence I called in immediately to alert you guys of the mistake and mind you that was even before I received the router. When I called in your agent told me to wait for the router to arrive because they can only change the date on an active account. Then when it arrived, I called in numerous times only to be taken from pillar to post by your agents. All kept saying "I've submitted your query to billing please await a confirmation email" which never arrived. I raised this error even before I received the router and had I been properly advised by your agents then I would have canceled the order even before it arrived.
MA
Mamokete A's update03 Nov 2023, 20:51
Reviewer Update
I selected the 25th and was surprised when I logged into the portal only to find my date changed to the first. Hence I called in immediately to alert you guys of the mistake and mind you that was even before I received the router. When I called in your agent told me to wait for the router to arrive because they can only change the date on an active account. Then when it arrived, I called in numerous times only to be taken from pillar to post by your agents. All kept saying "I've submitted your query to billing please await a confirmation email" which never arrived. I raised this error even before I received the router and had I been properly advised by your agents then I would have canceled the order even before it arrived.